Complaint #1276 Planet 7 Casino

Seven-week bitcoin $115 withdrawal delay after split payment

By sgumz03

7 years ago

Message on forum

On June 6, 2018, I requested a withdrawal of $300 to my bitcoin account. For some reason, this amount was split up, and $185 was deposited to my bitcoin account around 6/21. I have yet to receive the remaining balance, despite contacting support on at least a weekly basis, writing an email to the finance department, and being assured that my case was being “escalated.” Every person I talk to tells me the wrong information initially, and I have to spend 20 minutes explaining that no, the withdrawal that I made in May is not the remainder of the withdrawal I requested in June. Very frustrating experience.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $115

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

sgumz03

• Florida

7 years ago

Hi Tawni,

Thanks so much for taking care of this, I did receive the rest of the withdrawal.

Sarah

AskGamblers

• Support Team

7 years ago

Dear @sgumz03,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino

• Representative

7 years ago

Hi Sarah--

I'm sorry for the difficulties you've been having with this--I believe with the last payment which was issued today, all should be resolved...

07/19 Paid $90 (0.0121) + no fees Bitcoin for transaction #104787387

We have previously paid you as follows:

05/10 Paid $100 (0.011186) + no fees Bitcoin for transaction #102418509
06/21 Paid $185 (0.0276) + $25 Service fees Bitcoin for transaction #104787290

I realize you've stated was $115, however, as you can see there was a $25 service fee on the 6/21 payment, which chipped away at this latest withdrawal amount.

I wish you all the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

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Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

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Payment delayed since January 12th

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My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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My Payments

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I am fully verified and won $3,600 and made a withdrawal for $2500

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My transaction history can be checked for this!

Resolved

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Rejected

$7,501

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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