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Planet 7 Casino - Seven-week bitcoin $115 withdrawal delay after split payment

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 115
Posted on July 16, 2018

On June 6, 2018, I requested a withdrawal of $300 to my bitcoin account. For some reason, this amount was split up, and $185 was deposited to my bitcoin account around 6/21. I have yet to receive the remaining balance, despite contacting support on at least a weekly basis, writing an email to the finance department, and being assured that my case was being “escalated.” Every person I talk to tells me the wrong information initially, and I have to spend 20 minutes explaining that no, the withdrawal that I made in May is not the remainder of the withdrawal I requested in June. Very frustrating experience.

Posted on July 20, 2018

Hi Sarah--

I'm sorry for the difficulties you've been having with this--I believe with the last payment which was issued today, all should be resolved...

07/19 Paid $90 (0.0121) + no fees Bitcoin for transaction #104787387

We have previously paid you as follows:

05/10 Paid $100 (0.011186) + no fees Bitcoin for transaction #102418509
06/21 Paid $185 (0.0276) + $25 Service fees Bitcoin for transaction #104787290

I realize you've stated was $115, however, as you can see there was a $25 service fee on the 6/21 payment, which chipped away at this latest withdrawal amount.

I wish you all the best,


Posted on July 20, 2018

Dear @sgumz03,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on July 23, 2018

Hi Tawni,

Thanks so much for taking care of this, I did receive the rest of the withdrawal.


Posted on July 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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