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6 months and still no payouts


I am waiting on 3 payouts. 1 from January and 2 from the beginning of February. 418.00, 2350.00 and 2500.00. I have escalated multiple times. I have all documents filed out and have received a payment withing 60 days back in 2016. I understand delays but 6 months plus is ridiculous. I love playing on line but this is really putting a bad taste in my mouth. Hope this can help me receive my monies owed to me.
Disputed Casino Planet 7 Casino
Amount $5268

Discussion

User name

Dear @br0mista23, 

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

User name
Hi Br0mista--

I'm so very sorry for the delays you've experienced with this and I'm doing my best to have this resolved for you as quickly as possible.

We have sent off your first withdrawal ($412 for transaction #66015853), which I see was delivered to you, yesterday.

I want to be completely up front with you--we're having a severe backlog with check payments currently. If you are able to accept wire transfers, I can get your payments to you in very short order. The other option would be Bitcoin, however, I can guarantee wires will be fastest.

To this end, I've sent you an email with a bit more information. If you would kindly reply to the email, I'd appreciate it.

I'll be looking for your reply...

All the best,

Tawni
User name
Hi Br0Mista--

I'm not in the office right now (I'll be in in the morning), but I didn't want your issue to expire.

As soon as I get in, I'll be looking at what's up with this and I'll be coming back to you with answers.

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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