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Casino Moons - 500% deposit bonus not credited

RESOLVED
armida44 United States
Posted on December 27, 2016.

I made a deposit and the casino refused to credit my account with the 500% deposit bonus. After I made the deposit I could not play anything. I received an error message my login details are incorrect. How can that be when I was in my account when I made my deposit? The problem is still not solved. I still cannot play any games with my own money. The 500% deposit bonus is advertised all over the internet as well as their webpage. Their customer service number listed is disconnected and the chat line is never answered. When you finally do get someone you are transferred to someone else who doesn't respond in a timely manner and leaves you hanging on the line.

Posted on December 30, 2016.

Hello Armida,

We thank you for your feedback!

First of all, we are extremely sorry about this situation, but we can assure you that fixing this issue is top priority to us. We know an apology is a very small consolation when you lost a lot of time looking for an answer, but we are doing our best to get this fixed for you.

Regarding the deposit bonus, please come online and one of my colleagues will assist you.
Our Live chat is there 24/7 to answer all your questions.

We thank you for your patience and hope to see you online soon!
Gwen
Casino Moons Team

AskGamblers
Posted on January 3, 2017.

Dear @armida44,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on January 6, 2017.

Hello Armida,

Thank you for your feedback!

After we checked, we noticed that the agents tried to add you the 500% but unfortunately they are not able to at that time due to a technical matter. I also see that you received $100 for the inconvenience a few hours later and other free chips the days after, that are already available in your balance.

Also, please note that the game error that you reported has been fixed and you should no longer have the same issue. Whenever you want to give the games a try, you will be able to.

We just added the 500% for your deposit, which is in your account at the moment. You can also redeem this offer for your next 4 deposits as well.

Please accept our sincerest apologies and know that we are at your full disposal for any concern that you might have.

We hope to see you back online soon,
The Casino Moons Team

AskGamblers
Posted on January 9, 2017.

Dear @armida44,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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