Complaint #6
4Kingslots Casino
Website kicked me out mid win spin
6 years ago
I have now contacted the support chat several times (Valerie is her name) in regards to this matter and every time I have explained my case and given the material through screenshots etc. She has disconnected. Reopened the chat and again asked the issue and she said she was looking for advice and disconnected. I tried to solve this issue with the support chat and it has not been resolved.
The issue at hand is I was mid win spin with "The Wild Chase" (Provider Quickspin) then all of a sudden kicked from the website entirely. I tried immediately to sign back in to which I was blocked several times. I left it a number of minutes and eventually got back into the website. Returned back to the wild chase and all winning funds was gone. I searched through the games log and found that the game was "in progress" for that win spin.
I contacted support immediately (Valerie) providing screenshots of not being able to sign in, of the game session still in progress, of the deposit method etc and Valerie offers me free spins instead of the "in progress" game being allowed to continue.
No explanation has been given as to why I was so suddenly kicked out of the game/website. No apologies and no reimbursement or continuance of the game which is currently still in progress.
I have attached just 3 screenshots so far and have more if needed.
The issue at hand is I was mid win spin with "The Wild Chase" (Provider Quickspin) then all of a sudden kicked from the website entirely. I tried immediately to sign back in to which I was blocked several times. I left it a number of minutes and eventually got back into the website. Returned back to the wild chase and all winning funds was gone. I searched through the games log and found that the game was "in progress" for that win spin.
I contacted support immediately (Valerie) providing screenshots of not being able to sign in, of the game session still in progress, of the deposit method etc and Valerie offers me free spins instead of the "in progress" game being allowed to continue.
No explanation has been given as to why I was so suddenly kicked out of the game/website. No apologies and no reimbursement or continuance of the game which is currently still in progress.
I have attached just 3 screenshots so far and have more if needed.
Screenshot
