Complaint #4 4Kingslots Casino

Payment refusal

By Adrien C.

6 years ago

Message on forum

Hello
4Kings Casino closed my account without any acceptable reason, for "irregular gambling" when i've followed every terms and condition, from the site, the bonus and the wager. I do not play a prohibited machine and i not play a machine with jackpot and I respect the bets
I didn't broke any rules ! Please Help me !
here is some email that the casino sent me

Disputed Casino 4Kingslots Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 4Kingslots Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

AskGamblers

• Support Team

6 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one last try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers

• Support Team

6 years ago

Dear 4Kingslots Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.

Thank you in advance.

4Kingslots Casino

• Representative

6 years ago

Dear JACKPOPO,

Your account was closed according these our Terms and Conditions that you accepted when register your account:

Termination of user account

We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:

You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
*****We are not satisfied with the results of any security review******
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
You are or have been involved in or have been suspected to be involved in any fraudulent activities (read Fraud Control);
You have ‘charged back' or denied any of the purchases or deposits that you made to your account;
We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.

We will carry out all contractual obligations of ours made to you before closure of your account. However, we reserve the right to retain your account balance and recover any pay-outs, bonuses and winnings if we believe any money is due to us or any third party. Account balances may be non-refundable.

***All decision made by www.gudarcasino.com are final.****

Your account in our sister casino Gudar Casino was closed first and we did notification to you, then you start in play in 4king Slots, and we closed your , but first we refund your deposit and you accepted it.

Best Regards

4Kingslots Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,079

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

4Kingslots Casino Complaints

See all complaints for this casino

Casino is holding my winnings

Good day! I am still unable to resolve the issue with 4Kingslots casino on my own, so I am asking you for help.

On November 05 and 09, I uploaded the following documents to my account: passport, bank statement photo, Skrill account photo.

On November 10, 4Kingslots gave me the good news - my documents and account have been verified.

On November 12, the $ 1000 pending withdrawal was successfully processed.

On November 16, I put the rest of my funds on withdrawal, which as of today have not yet been received by me.

On December 22, I sent an official claim to the casino, as the withdrawal was delayed for more than a month. And on the casino website in the public domain in the "Withdrawal" section, there is information according to which the withdrawal of funds to the Skrill payment wallet is carried out instantly. I, as a casino client, have the right to regard this information as a public offer.

On December 23rd, the casino informed me that my withdrawals are pending.

On December 28, I asked again, when can I receive my money in the amount of $ 3425? There is no answer from the casino, as well as my funds.

I ask you to help me get my funds in the amount of $ 3425.

Thank you in advance.

Resolved

$3,425

Unfairly blocked my account and withheld my funds

Good afternoon! I believe that 4kingslots Casino wrongfully blocked my account and withheld my $ 890 funds.

I will go into details.

On October 26, 2021, I put my money on withdrawal. For two weeks I wondered why the withdrawal of my funds was not processed?

It was only on November 8 that I received a letter from the casino stating that the $ 1,000 withdrawal had been processed. And on the same day, these funds went to my Skrill payment wallet.

On November 13 and 17, I received $ 2,000 in my wallet.

Thus, the casino credited $ 3,000 out of $ 3,890.

On November 24, when I logged into my account, I discovered that my account was locked, and I received a notification "Your account has been deactivated."

On the same day, I asked the casino for clarification by filling out the appropriate form on the website. Also, while chatting, the casino specialist said that he could not help me and advised me to write to [email protected] to unlock my account.

I followed the advice. In response, I was told that the account was closed for non-standard games.

On November 27, I asked to explain the reasons for blocking my account, as I believe that I did not violate the rules of the casino and, if the casino is convinced otherwise, asked to report what wrongdoing I committed and provide evidence of my guilt.

On December 4, I received a letter from the casino accusing me of "irregular games." The casino did not provide me with any additional comments.

On December 4, I sent a message to the casino asking me to explain the concept of "irregular games", to credit the remaining $ 890, and to state my position on the situation.

I would also like to inform you that my account was previously successfully verified.

Given that the casino does not respond to my requests, and that the problem is not resolved, I have to ask you for help.

I enclose screenshots of correspondence from the casino.

Thank you in advance.

Resolved

$890

Website kicked me out mid win spin

I have now contacted the support chat several times (Valerie is her name) in regards to this matter and every time I have explained my case and given the material through screenshots etc. She has disconnected. Reopened the chat and again asked the issue and she said she was looking for advice and disconnected. I tried to solve this issue with the support chat and it has not been resolved.

The issue at hand is I was mid win spin with "The Wild Chase" (Provider Quickspin) then all of a sudden kicked from the website entirely. I tried immediately to sign back in to which I was blocked several times. I left it a number of minutes and eventually got back into the website. Returned back to the wild chase and all winning funds was gone. I searched through the games log and found that the game was "in progress" for that win spin.

I contacted support immediately (Valerie) providing screenshots of not being able to sign in, of the game session still in progress, of the deposit method etc and Valerie offers me free spins instead of the "in progress" game being allowed to continue.

No explanation has been given as to why I was so suddenly kicked out of the game/website. No apologies and no reimbursement or continuance of the game which is currently still in progress.

I have attached just 3 screenshots so far and have more if needed.

Resolved