Complaint #158
Planet 7 Casino
4 months and still no payment
10 years ago
Unfortunately, i have been waiting nearly 4 months to receive my withdrawal check from Planet 7. I have contacted Planet 7 numerous times and on many different platforms, and am currently, still waiting for a returned call, and response to 2 separate emails sent about 2 weeks ago. From the very beginning i could see that this was going to be an uphill battle. If it had not been for me reading their withdrawl procedure and seeing that verfication "may" be required and reaching out to them after a week and a half to have this confirmed, i would have been held up at this point indefinitely. I constantly reached out and was told on one call your docs have been received please just give us time to process, then nothing. Called back several times over another week or two and no progress was made. Reached out again about two months in, and was told there was a note on my account that i needed to resend a scan because it was hard to read (again, no reached out to me to let me know this). Began the wait game and calls again and was finally told it had been sent to the payment department where it has been for quite awhile now. After contacting them repeatedly, i was told about 2 weeks ago that they again need to verify my documents because each department needs to have it on file, and they they dont share them between each other. I was given a person named Robyn's phone number and email address to contact about sending the documents. I contacted him/her to find out how they'd like me to send it and have been waiting ever since. I find it incredible that it takes them less than 30 seconds to withdrawal my funds when i play but 4 months and counting to pay me. All this time i keep receiving emails and phone calls to keep playing. Why would I? This place is a total scam.
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