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Planet 7 Casino - 4 months now and still waiting for my payments

RESOLVED
maryman34 United States Message
Posted on 06 January 2018

After the verification process was approved I was told 2 weeks. I withdrew twice more since then and get the same canned "two weeks" response. 100, 300, and 1400 dollar amounts and none have shown up. Every two weeks I call and get the same "two weeks" response. It was Sept 6, 17 when all was approved. I've been told that I'm now priority and it should be here within the next week (2 months ago).

Posted on 09 January 2018

Hi Mary--

I'm very sorry for the delays you've experienced with this.

You'll be pleased to know that your payment was sent off to our processor, yesterday. I would expect tracking to come through towards the end of this week.

As soon as your tracking comes in, I'll be back to update this thread.

All the best,

Tawni

AskGamblers
Posted on 12 January 2018

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 Casino management will soon jump in with an update on this complaint.

Posted on 16 January 2018

Hi Mary--

I'm very sorry for my slow reply--for whatever reason, I was never sent your tracking.

The good news is I see your payment was delivered to you, last Wednesday. ;-)

I wish you all the very best,

Tawni

AskGamblers
Posted on 16 January 2018

Dear @maryman34,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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