I registered my 32Red account on 20th January 2018, I deposited and played on live casino and won and also withdraw with no problems after verifying my account. On 9th May 2018 I deposit and play again on Live casino and my balance now is 12000 euro. After this I request an withdrawal of 12000 euro and they ask me for my source of funds. Strange they ask that only after I win a big amount but anyways. I explained my source of funds and provided my Skrill transactions history to prove my source of funds used to play on 32red casino. This was not enough for them even though there is clearly visible source of funds used to deposit to them. They ask me for my wage slip or source of wealth, even though it seemed nonsense to me I provided that too. After I provided everything asked, today 5 days after that they don't even answer to my email. I asked almost everyday on live chat and they only tell me to wait as my account is under review and they refuse to give me a time frame.
This to me sees like is only to find excuses to not pay me 12000 euro.
I request for this reviews to be over as I am tired waiting and my withdrawal to be processed.
Hopefully now they will find time to finish reviewing my account.