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32Red Casino - Verification and processing of £50,000 withdrawal taking too long

UNRESOLVED
Complaint Info
Disputed casino 32Red Casino
Reason Verification issues
Amount £ 50000
Posted on April 19, 2019

Hello.. I get luck on live casino game last Friday morning,and with £75 bet i win £50000... I request withdraw for £50000... Same day i received phone call from 32Red,and they ask me for pictures of the card I've been used for deposit, proof of address,and 60 day's bank statement.. I send all this, plus even 90 day's bank statement.. I wait all weekend,and my withdraw remain pending(i found out in the casino rules that this is normal)... I didn't reverse nothing... On Monday my withdraw change to "work in progress", later same day i received email, in which they ask me for P60, i send that as well... And since then I'm keep waiting... I call to the customer service few times and every time i get the same answer, that the security team is checking my documents,and nobody can tell me how long time this gonna take... I'm worry, because this is big money(at least for me).. and I do everything right.. i deposit from card on my name,i didn't use any bonus,i proof my address, i send them everything they ask me,and i still can't get my money for nearly one week... Now is coming Easter bank holiday,and i have no idea how long time i must wait... Two days ago, I deposit and play again... So for me start look like I'm allowed to deposit and play,but not allowed to withdraw... If you can help me I will be very appreciated, because this is my life changing win...
Best regards

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