Complaint #60 Planet 7 Casino

3 separate payments heavily delayed

By shardy

11 years ago

Message on forum

I have made real money deposits 10-20 times on this site and have been a loyal player while payments term were followed. I have deposited between $1,500-$2,000 in the last 2 months or so (maybe over $2,000 I would have to check all of my screenshots). I requested a withdrawal on 3/7/2015 for $1,800 and another request on 3/11/2015 for $2,490. Both of these have a $290 bonus that will be removed from each total. Neither one of these withdrawals has been approved. It states on the website that all withdrawals requests will be approved in 10 business days. It is now 16 business days for the first one and 18 business days for the second one. When contacting the customer support they stated they could not approve these payments because I just had 2 approved. I did just receive a check for a separate withdrawal made in February. So I can give the casino credit for this getting paid, and the check just cleared yesterday. However, it is very irritating that the website states all requests will be approved in 10 business days and they do not follow their own website statements. Also, at the same time I have a withdrawal that has already been approved on 3/11 for $800.00 and there is still no tracking number for this check or any information given from the casino. This also is an approved payment that has been under approved status for 16 business days (21 total days) I have attached a photo of the pending withdrawals, the 800 approved withdrawal in transaction history, and showing the website 10 day policy and it also states that the payment will typically be sent within 7 days of approval. I have contacted customer support several times to tried and have these payments escalated. I have also sent an email to escalations at silver oak casino as directed by the customer service representative. None of these escalation requests have resulted in any increase in speed and I would really like some help from askgamblers. I have been very patient and have waited long after their approved time frames. I consider filing a complaint a last resort and would rather not have to do this. However, I feel as if there is no other options to resolve this matter in a timely manner. I really appreciate everyone's help in this matter. Thank you. I look forward to hearing a response - PS I have many screenshots of all different aspects of these withdrawals and believe I actually have screenshots of the slot wins as well. Please let me know if you would like to see any more proof through my screenshots. I have the shots of the entire account history showing withdrawals and deposits as well as bonuses applied for certain deposits

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $4510

Discussion

AskGamblers

• Support Team

11 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

shardy

11 years ago

Ok Thank you very much. This message is to inform askgamblers that the final check for $1536 has been received. We are now good to go and can close out this complaint. Thank you to planet 7 casino and askgamblers for resolving this issue for me.

Planet 7 Casino

• Representative

11 years ago

Hi shardy,

From what I can see, the check has been sent and it should be arriving tomorrow (May 5th). It’s my understanding that one of our Escalations Managers has been in touch with you already with the tracking details.

All the best,

Tawni

shardy

11 years ago

Thank you for keeping up on this matter for me. No, the final payment has not been received. It has now been 2 months since the request date of 03/07/2015. A total of 40 business days as of today since the request date.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100