I have played at silver oak for about 3 years and have never had an issue. Only having requested withdrawals twice, they were slow to pay taking about 2 months but I received payment. Having spent many thousands of dollars with silver oak I am afraid I will never see the the current withdrawals that have been approved. On December 31st 2016 I had 4 withdrawals approved for $2500 each. Two withdrawals approved march 9th for $1250 and one for $1320. On march 22nd approved for $2500 and 1500. (The 2 for 1250 were supposed to be one withdrawal for 2500) After multiple contacts I kept being told I had to update information. The 5th time I sent the same "missing documents" I stayed in chat session while a rep verified receipt. Last week I was told a wire transfer was sent for 5000 -20 dollar processing fee on the 16th of march. After contact this morning march 25, having not received any payment yet I was told I had missing information again. Eventually the rep found the information stating a wire had been sent for $5000 -20 fee and information was current. Having been a loyal customer and player with silver oak and having spent far more than I have won, I am beginning to wonder if I will ever receive my payment. Please help!