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250% bonus not given


Dear Askgamblers,

I have deposited money at secretslots because they sent me an promotion where i could get a bonus of 250 % . So i have deposited 10 euro but I never got the bonus of 250 %.

And i have sent them over 3 emails starting the first on 03-11-2016 and the last one today but they don't answer me back.

Please could you help me?

KIndly regards,

Anieldath Toelsie
Disputed Casino Secret Slots Casino
Amount €25

Discussion

User name loyalty-level-2
Dear Secretslots,

I've done some digging in my emailaccount. And the 12 october you talking about i can not remember that it's been to long ago.
But regarding this complaint i've sent you the first email the 3th of November (6 days ago) and kept on emailing but never had I any response.
And what you telling me that I made a deposit with the code PASSGO also doesn't add up in this whole story really I don't know what you are looking at but as I searched I found the code where I deposited with and that's 250SLOT as you will see in the attachements there you'll find the first email I sent you regarding my missing bonus of 250 %.And the amount that i deposited was not 10 but 20 euro's.

So please can you explain what you are talking about?

Please do not understand me wrong but I've never deposited with PASSGO im asking myself are you making this all up? Sorry but I had to say it... because in the first 3 or 4 emails that i sent to you you don't reply and now this.....

I hope we still can resolve this and now maybe you can see what im talking about.

I will wait for your answer.

Kindly Regards,

Anieldath Toelsie

P.s. Please do look in the attachements there you ll find the email dating 03 November that i've email you for the first time regarding the missing 250% with the depositcode 250SLOT. And the amount that i deposited was not 10 but 20 euro's.
first email to secret slots.png
User name loyalty-level-2
Dear Casino,

12 october it wasn't because i would remember if it was that long ago. I think you have the wrong person who you looked up.

my loginname is: anie*********
my email is: anie**­***­***­***­@**­***­***­*.com

I will wait for your answer,

Kindly Regards,

Anieldath T********
User name
Hi Anieldath

You were credited the bonus on 12th October. You deposit €10 and then were given a €25 bonus on top of your deposit.
User name loyalty-level-2
Dear Casino,

Sorry I don't understand what you excactly mean because i never got the 250 % bonus.

I will wait for your answer,
\
Kindly Regards,

Anieldath Toelsie

Secret Slots Casino Complaint Stats

Resolved 1 / 3
Avg. Amount $3,574
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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