No Weekly or Monthly cashback as advertised and ghosted by Customer Support

I signed up with an ND bonus in December of 2022.

Per the casino's T&Cs, all requirements were met. I initiated the withdrawal on 1/13/23.

I deposited 25.00 via Bitcoin and met the playthrough requirements per the terms as well. Since then, they have stopped responding to my emails, now when I call they pick up the phone receiver and hang up. This happens about 3 times when I try calling back to back. Then eventually it rings about 3 times and you hear a busy signal.

I have screenshots but I no longer see the option to add attachments on this form.

Dear Sirs,

On the December 10th, i received from this casino a 5€ loyalty token, that if used to play some slots, and made some winnings with them.

I complied with all of the terms and conditions of the claimed bonus, and by that, i made a withdrawal request of 50 €, the maximum amount possible for this kind of bonus (although i ´d made more than that value in my winnings). With this request, my problems with this casino started, they've asked me for a lot documents, documents that I'd already sent them in the past, but even so, i complied with those requests and sent them all of the documents requested. Each time i send one or two documents, another email came asking for other documents, and i replied, and them other were requested, until we came to a non understanding theme. The casino is asking for copies of all the credit cards i used to make deposits, but i do not use credit cards to deposit, i only use virtual cards, witch i sent all of the copies they've asked for, as you will be able to see in the attach documents i send here (and lets not forget, the my earnings came from a loyalty bonus, and not from a deposit)

I would like your help to solve this issue with the casino, i still haven't been paid for my winnings, and the only answer i get from the casino is for me to send them copies of the credit cards, even though I've already told them several times that i don't use physical credit cards to deposit.

Thank you so much, best regards,

Marco < surname removed >