Dear Sirs,
On the December 10th, i received from this casino a 5€ loyalty token, that if used to play some slots, and made some winnings with them.
I complied with all of the terms and conditions of the claimed bonus, and by that, i made a withdrawal request of 50 €, the maximum amount possible for this kind of bonus (although i ´d made more than that value in my winnings). With this request, my problems with this casino started, they've asked me for a lot documents, documents that I'd already sent them in the past, but even so, i complied with those requests and sent them all of the documents requested. Each time i send one or two documents, another email came asking for other documents, and i replied, and them other were requested, until we came to a non understanding theme. The casino is asking for copies of all the credit cards i used to make deposits, but i do not use credit cards to deposit, i only use virtual cards, witch i sent all of the copies they've asked for, as you will be able to see in the attach documents i send here (and lets not forget, the my earnings came from a loyalty bonus, and not from a deposit)
I would like your help to solve this issue with the casino, i still haven't been paid for my winnings, and the only answer i get from the casino is for me to send them copies of the credit cards, even though I've already told them several times that i don't use physical credit cards to deposit.
Thank you so much, best regards,
Marco < surname removed >
