Complaint #7 1xCasino

Deposit not reflected

By Abo B.

1 month ago

Dear team ,

I’m tired of useless talking with this casino

I deposited 700EGP A WEEK AGO and I didn’t receive on my casino account till now , no matter they said it’s instantly and my account fully verified, and everytime I complain they just tell me to keep waiting .and use the same script Regards ,

Disputed Casino 1xCasino

Reason Delayed payment

Amount ج.م.‏700

Discussion

AskGamblers

• Support Team

1 week ago

Dear @f1507,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xCasino

• Representative

1 week ago

Hello! Your deposit was successfully credited to your account on June 8, 2026, at 11:52:52 PM.

f1507

• United Kingdom

2 weeks ago

I don’t think that 10 or 11 dollars needs that much time to investigate about or even deserve to be investigated by your respective departments, however you wasted 2 months and really I won’t recommend your site to anyone or even login this website once again,
Really it’s awful

1xCasino

• Representative

2 weeks ago

We understand your concerns regarding the duration of the review.

However, investigations of this nature cannot be completed based solely on time expectations. Their duration depends on the information available and the responses received during the verification process.

As previously communicated, your case remains under review and has not been rejected or closed. If any additional documents or information are required from your side, the relevant department will contact you through the appropriate support channels.

Repeated requests for updates do not affect the investigation timeline, but please be assured that the case remains active and is being handled by the responsible team.

1xCasino Complaint Stats

Resolved 2 / 2

Avg. Amount $35

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

1xCasino Complaints

See all complaints for this casino

Not verifying account not allowed to play and withdraw

1xcasino not verifying my account. It's been more than 2 weeks. Taking very long time to verify.. I have provided all the documents which I have.. Still account not verified.. Not allowing to play and withdraw funds.. 200000INR stuck in that account unable to withdraw..they blocked my account and For every week they are asking for one new document, not asked all documents at a time.. They did everything wantedly to delay verification.. Finally I have submitted all the documents which I have and which are mandatory for verification.
I have
Provided ID card
Selfie photos with ID cards
E-Wallet screenshots (selfies as well)
Provided Wi-Fi bill
They asked these in different variations to delay verification..
I have provided everything..
But still not verified..
Please help me on this

Rejected

₹200,000

Withdrawal delay from 15 days

I am writing to formally report a technical failure regarding my withdrawal request of [5089].

Despite multiple attempts, I am not receiving the OTP verification code required to process my withdrawal. I have confirmed that my network is functional and I am receiving OTPs from other platforms instantly.

Details of the issue:

Deposit Amount: 5,000

Issue: Technical failure of the OTP gateway.

Previous Support Contact: I have reached out previously but have not received a resolution.

Please investigate the status of your SMS gateway or provide an alternative verification method (such as Email OTP or Manual KYC) so I can withdraw my funds. I look forward to your immediate response.

Resolved

₹5,089