What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Planet 7 Casino - 14 Business Days And Still No Approval

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2000
Posted on October 27, 2016

Requested a $2,000 payout on Tuesday, 10/4. Their policy states "all withdrawal requests will be reviewed and approved, or declined, within 3 business days of your request. Your payment will be made within 7 business days after approval." However, after four live chats, I was told today that the withdrawal request "has been approved", even though the withdrawal request is still pending and my account still shows that I can cancel the requested withdrawal. When I alerted "Arsi" to this, he requested I "wait for 2 business days and contact us again for knowing the progress". When I informed that it has already been 14 business days with still no APPROVAL, much less money transfer, I was informed the information was being "send to my manager. Just contact us in 48 hours to check the progress."

Posted on October 31, 2016

Hi Pete--

I'm terribly sorry for the delays you've experienced, as well as the poor service you've received.

I've looked at your account and I do see that your payment has been sent to be processed. I would expect the wire to be initiated early this week and the payment reflected in your account no later than early next week (hopefully, by the end of this week).

Again, I apologize for how this has been handled.

All the best,

Tawni

AskGamblers
Posted on November 3, 2016

Dear @peteb1000,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy