You are about to go simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Royal Ace Casino - $125 dollar payment delayed 2 months

RESOLVED
kevin baker United States
posted on June 21, 2017.

my request for 125 usd via bitcoin was approved on april 24th 2017 i have submited all required documents even recicved a confirmation email for those

Dear Kevin,

This is Brad with Royal Ace Casino.
Thank you for sending all the documentation required for your casino account.
Your documents have been verified, and your account has been updated.
For further assistance regarding your withdrawal, please contact our Customer Support team via Live Chat.
Thank you and have a great day!
Kind Regards,
Brad < surname removed >
Documents Department

since then i have waited, and waited talking too thier cs reps via live chat every couple days or so to see how its going i get the same response that they will escalate this to thier finance department, the last time i did they said that someone had escalated it on the 6th of june but that wasnt the first time it was escalated that was the 5th time it was escalated and they said they couldnt escalate it since it would just start the proccess over agian i go back today 6/21/2017 and i get the same response i will escalate this to the finance department what does that even mean they have done that every time i ask about my request i dont think ill ever see my 125 dollars

posted on June 27, 2017.

Hi Kevin--

I'm very sorry for the delays you've experienced with this.

I've checked on your account and I do see the payment was issued to your Bitcoin wallet, June 24th.

I wish you all the best,

Tawni

AskGamblers
posted on June 27, 2017.

Dear @kbaker420,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

kevin baker United States
posted on June 27, 2017.

I am going to check on the payment will update.

kevin baker United States
posted on June 27, 2017.

i have received my payment thanks askgamblers and RA

AskGamblers
posted on June 27, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.