Slow on my 100 euro payment

hello, I'm having problems with deposits because as shown in the image will not let me make deposits since the limit is 0-0, already tried to talk the char told me they were going to solve the problem and nothing, now or answer me chat, since I sent email to my problem also not got answers. to my regret I was forced to come solve the problem publicly, attached is a picture

I had to deposit 50euro because I had won the maximum 50 with a no deposit bonus they offert me and the minimum amount you can withdraw is 100euro.I have send in verification documents and even a signed and dated form as they required. I never got a mail that the documents were approved. For more then a week my withdrawl could be reversed by me, then not anymore, and after a couple of days it could be reversed again. Their chat is never present and e-mails are not reacted on. THEIR BONUSES ARE JUST A TRICK TO ROB YOU! I don't think this casino will answer Askgamblers when they contact them and my 50euro is gone.