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Delayed withdraws and restricted


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By CS100
2 months ago

Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.

After a few withdrawals, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.

I still keep on playing and withdrawing money, but at some point, the restriction also my stake limit to a few euro and since then, I have had a big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on. I won a lot and if this goes on at that speed, it will take me 2 years to withdraw everything.

They are doing this delay on purpose.

Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.

Their T&C says max 3-5 working days and it always took between 10-15 working days, so I have 2 solutions


A) increase my withdrawal limits to the max, which is Level 5, 1500 Euro per day /20k a month and send the money without any delay

B) make a manual withdrawal of the full amount, which would be the easiest solution


My account is fully verified.

My last 3 withdrawals were requested on the 13,14 and 15th of March.

Disputed sportsbook Vegas Hero Sportsbook
Amount €42304

Discussion

User name loyalty-level-2
I received those 3 outstanding withdraws, BUT since it is a large sum,this case is only solved, once i received all outstanding money without any delays. So i will update from time to time.
User name

Dear Vegas Hero Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegas Hero Sportsbook Complaint Stats

Resolved 0 / 2
Avg. Amount $25,290
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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