Complaint #1 Vegas Hero Sportsbook

Delayed Withdrawal No Payment Received

By Prince J.

4 months ago

I am submitting this complaint regarding a delayed withdrawal from VegasHero.

On 5 February 2026, I requested a withdrawal of my funds from my VegasHero account. As of today, I have not received the payment.

I have contacted customer support multiple times. Their responses state that my withdrawal is in the “final stages of processing” and that “security checks” are being completed. However:

No specific reason for the delay has been provided

No transaction reference number has been issued

No clear processing timeframe has been given

The funds have not been credited to my account

It has now been an unreasonable amount of time since the withdrawal request was submitted. The responses from support appear generic and do not provide concrete information.

I have complied with all verification requirements and there are no outstanding issues on my account.

I respectfully request that AskGamblers intervene and request that VegasHero:

Process and release my full withdrawal immediately

Provide proof of payment once processed

Explain clearly the reason for the delay

I am prepared to provide screenshots of my withdrawal request and all communication with support if required.

I am simply requesting the payment of my legitimately withdrawn funds.

Thank you for your assistance.

Disputed sportsbook Vegas Hero Sportsbook

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

4 months ago

Dear Vegas Hero Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

princejosephpj

• Ireland • 1 reviews

4 months ago

Kindly see the attached screenshot.

princejosephpj

• Ireland • 1 reviews

4 months ago

Thank you for your message.

I would like to clarify that the total amount of the disputed payment is 1000 Euros.

AskGamblers

• Support Team

4 months ago

Dear @princejosephpj,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Vegas Hero Sportsbook Complaint Stats

Resolved 0 / 2

Avg. Amount $25,290

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Vegas Hero Sportsbook Complaints

See all complaints for this sportsbook

Delayed withdraws and restricted

Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.

After a few withdrawals, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.

I still keep on playing and withdrawing money, but at some point, the restriction also my stake limit to a few euro and since then, I have had a big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on. I won a lot and if this goes on at that speed, it will take me 2 years to withdraw everything.

They are doing this delay on purpose.

Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.

Their T&C says max 3-5 working days and it always took between 10-15 working days, so I have 2 solutions

A) increase my withdrawal limits to the max, which is Level 5, 1500 Euro per day /20k a month and send the money without any delay

B) make a manual withdrawal of the full amount, which would be the easiest solution

My account is fully verified.

My last 3 withdrawals were requested on the 13,14 and 15th of March.

Unresolved

€42,304