2k in bonuses not received

I am creating complaint of delaying payment. Sportaza has been frustrating to work with since they provide cancellation reasons but cannot clearly solve it. All they tell me is that my withdrawal gets cancelled for numerous different reasons. The first couple of times it was system malfunction and now they accuse me of canceling it myself, which isn't the case. After the "system malfunctions," they asked me to use different withdrawal methods which clearly didn't work either.

Here is attached all the transaction history. Unfortunately they won't provide the chat history from prior time but I am sure they have it if you ask them.

I use sportaza for sportsbook betting. I have had trouble logging in with my bank id.

It just says "401("error" site missing for merhcant market"). When i go to customer support they say the same thing all the time .

"I had forwarded this to the right department" and when i ask for more info they say then cant tell me and i will get a e-mail with the info.

It has now been over 72 Hours since my first contact and i still have 0 info why i get this error nor what i can do to fix.

When I ask if they have trouble on the site I get 0 info again. I asked the customer service if they can withdraw my funds since I can't log in and they say the exact same phrases they have been told. " sorry i cant help, wait for the e-mail.

I have ruffly 170 euro in this site atm.

Hello,

I would like to submit a complaint against Sportaza.com.

I deposited a total of €300 of real money. Around 1 month later, Sportaza permanently closed my account.

I contacted their support multiple times, asking for a clear explanation. I even asked for my account to be reopened so I could continue playing normally, but they refused and said the decision was permanent.

The only answer I received was that the account was closed due to an “administrative decision”, without any specific explanation or details. After that, they stopped responding to my emails.

I never violated any Terms and Conditions. I never received any warning or notification of any issue with my account.

Before the closure, my balance was approximately €840 in Sportaza balance. Since I no longer have access, I cannot take a screenshot.

Because my account is permanently closed and I cannot use the services anymore, I requested a refund of my €300 real-money deposit, but no solution was provided.

I am requesting the refund of my €300 deposit.

I have attached proof of my initial deposit. I can also provide the email communication files, however the form does not allow me to upload them. I tried different formats (PDF and JPG) but it still does not accept the files. I can immediately provide them if you give me an alternative way to send them.

Thank you,

< full name removed >

The Sportaza betting office does not want to pay me money.

On September 21, 2025, I requested a payout. It was Sunday, the weekend. The request only starts on Monday and the two following days, which is Tuesday.

It took three working days, and we did not receive anything within three working days.

Today is the 6th day, and I still have not received anything in my account.

I wanted to contact you for help. If it were possible to resolve this case, they also deactivated my account. I cannot log in to my account.

Best regards,

<full name removed>

Dear AskGamblers Team,

I am writing to formally lodge a complaint against Sportaza regarding an unresolved withdrawal issue that has now exceeded the timeframe stated in their own terms and conditions.

On April 28, 2025, I initiated a withdrawal of $36.92, which is clearly visible as “Pending” in my account history (screenshots attached). As per Sportaza’s own T&Cs, withdrawals are to be processed within 3 business days. Today is May 2nd, 2025, marking the 4th business day, yet my funds remain unpaid without any concrete resolution.

I contacted their support (see chat screenshot attached), and the only explanation offered was that there was a "holiday yesterday" which supposedly delayed processing. However:

This excuse does not justify breaching their clearly stated processing window.

No advance notice of such a holiday was given, and other users are likely affected as well under the same poor excuse of "high withdrawal volume."

This level of unprofessionalism and lack of transparency is unacceptable. I have been patient, but it is clear that Sportaza is now in breach of its own obligations.

I am requesting AskGamblers' support to help escalate this matter and pressure Sportaza to immediately process my pending withdrawal.

Attached:

Screenshot of the pending withdrawal in my account

Chat transcript with customer support (showing dismissive and vague responses)

Thank you for your assistance in resolving this matter promptly.