Complaint #17 SpinBetter Sportsbook

Verification not completed

By TUKAI M.

4 months ago

My Spinbetter id is 1563536705. I opened account on spinbetter after finding high rating on askgamblers website. I won some cricket bets. I have funds of Rs 43844.57. I am unable to withdraw my fund due to verification. I have been sending documents since 25th may,2026. But still my verification is not completed yet.
@askgamblers team, plz help me.

Disputed sportsbook SpinBetter Sportsbook

Reason Verification issues

Amount ₹43844.57

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

TUKAIMONDAL

• India

4 months ago

I have got the withdrawal. As I have won several bets, so they don't me to play on their sportsbook. Askgamblers, u can close the case.

SpinBetter Sportsbook

• Representative

4 months ago

Dear AskGamblers Team and Dear Player,

Thank you for your patience throughout the complaint process.

Following a thorough review of this case by the relevant departments, a final decision has been reached regarding the player's account.

The Company has decided to process the withdrawal of the player's remaining eligible balance. The player will be contacted through the appropriate communication channels regarding the necessary steps required to complete this process.

Please note that, following the settlement of the outstanding balance, the business relationship between the Company and the player will be terminated, and the player's account will remain permanently closed in accordance with the Company's internal policies and business decision.

We consider this matter resolved from our side and appreciate the cooperation of both the AskGamblers Team and the player throughout this process.

Kind regards,

SpinBetter Security & Compliance Team

AskGamblers

• Support Team

4 months ago

Dear ,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

SpinBetter Sportsbook Complaint Stats

Resolved 5 / 5

Avg. Amount $111

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

SpinBetter Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 7 days.

SpinBetter Sportsbook Complaints

See all complaints for this sportsbook

Resolve my problem

Account number: 1710194961

Email address: <removed>

Name: Amir

Amount Stuck: 33600

Deposit Method: Easypaisa

Hello Team,

I deposited 10,000 PKR into my SpinBetter account using Easypaisa. After that, I placed bets, and my current balance is now 33,600 PKR.

Now, when I try to withdraw my winnings, SpinBetter has completely removed Easypaisa from the withdrawal options.

I tried to withdraw using JazzCash, but support is telling me: "withdrawals will only be approved using the same payment method that was used to make a deposit."

This is unfair and misleading. At the time of deposit, Easypaisa was available for both deposit and withdrawal. After I won money, they removed Easypaisa and are now refusing to release my funds.

I am not able to access my own money of 33,600 PKR because of this issue. I am in urgent need of these funds.

I request you to please help me and resolve this matter. Kindly enable Easypaisa withdrawal or allow me to withdraw via JazzCash/bank transfer.

I have attached my Easypaisa deposit receipt, account balance screenshot, and support chat as proof.

Thank you for your help.

Regards,

Rejected

₨33,600

Withdrawal getting rejected by spin better seems cheating

Hi

Spin better user I’d: 1449458145

Spinbetter app is unnecessarily declining my withdrawal since yesterday by giving a reason that “use the same method for deposit and withdrawal “ , however I have been using the same account and method for withdrawal available at their website
Yesterday also they released my 6000 withdrawal after several requests and now again I am using the same method for withdrawal for my other withdrawals but getting rejected again

Since 8 hours i have been mailing them but they are keeping on harassing me,

Please help ask the gambler
They are cheating Indian people

Screenshot attached

Resolved

₹6,000

The Bookmaker is Not Verifying My Account

Hi

So I saw this bookmaker here on this platform and saw they had a high rating so I decided to open an account. After i opened an account I proceed to make a deposit, but right after the withdrawal was successful my account instantly got blocked I don’t know why because I hadn’t even placed a single bet but I didn’t care I understand it’s their choice, I then proceeded to want a refund of my deposit but they said I first needed to do verification which I gladly did and submitted all documents they asked for. But now it has been 4 days and I am not receiving any updates on my verification outcome and my refund I’ve tried to contact this bookmaker but all attempts are ignored and right now I don’t know what to do.

Here is my last resort and I hope askgamblers can help get back my money.

Resolved

€25

SpinBetter is refusing my withdrawals without legitimate reason

Hello,

Account ID: 1434984751

Name: < full name removed >

Details about case:

1. Since 26 October, I have consistently tried to withdraw.

2. On 00:50, 27 October, my payment was denied with the following message: "Declined by operator (Payment processing error)". Please see screenshot.

3. I talked to customer support and was told "We regret to inform you that we are experiencing technical difficulties. Our specialists are already aware and working on the issue". See screenshot below. This was also confirmed through email (Ticket#76124746).

4. After this, the bank card withdrawal option (the method I used to deposit) had completely disappeared. Please see screenshot.

5. After a while, the option appeared again, but then it required me to verify my account in order to withdraw. However, the verification process did not allow me to submit either passport or driver's license as ID. Please see attached screenshots.

Please note, less than 1% of the Swedish population has an ID card separate from passport and driver's licence. Passport and driver's licence are accepted national ID in Sweden.

6. On 27 October, I sent an email with my documents in order to verify my account through email (after being recommended to do so when chatting with Customer Support). However, I got a reply saying my account "does not currently require verification". Still, I am unable to withdraw as it does require verification on the site -- the issue remains. Please see screenshots.

7. I keep being pushed around to different emails and say I will have to wait, but whenever I receive a reply it's either irrelevant (like the one above) or not helpful at all. Eventually, I am blocked by Customer Support when trying to receive updates or help that way.

8. All I ever wanted was to withdraw my balance. It's currently on 6000+ euros. I am open to alternative withdrawal methods, I just want my balance to be paid out. Whenever I try to chat or email with SpinBetter, I just get ignored or re-directed to another email where I then get ignored.

I have plenty more screenshots I can provide to prove my case, please let me know.

Thanks,

< full name removed >

Rejected

€6,607

SpinBetter will not close my account

I want to close my account forever. I know it’s possible looking at the previous posts on askgamblers, the company only gives me an option to close the account for 5 years maximum. I emailed them with a link to post from askgamblers saying that as they can see, it’s possible to close the account forever but even then they just won’t let me close it forever. I don’t want to have an account on the website anymore as I don’t wish to receive any emails or calls from spinbetter 5 years from now.

Resolved

Verification not done marked my mails as spam

Hi,

This bookmaker has not done my verification and on the other hand marked my mails as spam.

I made multiple attempts to send the required photo in which they asked my face, national Id with text visible and the email communications with them in a single frame visble.

I consider I have provided satisfactory documents still no action is taken.

Id: < sent to the casino >

Regards

Resolved