Complaint #17 SpinBetter Sportsbook

Verification not completed

By TUKAI M.

5 days ago

My Spinbetter id is 1563536705. I opened account on spinbetter after finding high rating on askgamblers website. I won some cricket bets. I have funds of Rs 43844.57. I am unable to withdraw my fund due to verification. I have been sending documents since 25th may,2026. But still my verification is not completed yet.
@askgamblers team, plz help me.

Disputed sportsbook SpinBetter Sportsbook

Reason Verification issues

Amount ₹43844.57

Discussion

TUKAIMONDAL

• India

19 hours ago

There is no update. I still can't not log in and not got the withdrawal of remaining balance.

SpinBetter Sportsbook

• Representative

2 days ago

Dear AskGamblers Team and Dear Player,

Thank you for your patience.

We would like to provide an update regarding this case. Following the latest communication, we have contacted our Security Department once again and requested the current status of the ongoing review.

At this moment, the account remains under additional review, and the investigation has not yet been finalized. Therefore, we are unfortunately unable to provide a final decision regarding the player's account or verification status at this stage.

We understand that the player is concerned about the duration of the review process. However, certain cases may require extended verification and compliance checks to ensure that all relevant information is properly assessed before a final outcome is reached.

Please be assured that the case has not been abandoned and is still being actively reviewed by the responsible department. As soon as the Security Department completes the investigation and provides its final conclusion, we will immediately update this complaint with the relevant information.

We appreciate the patience and cooperation of both the player and the AskGamblers team.

Kind regards,

SpinBetter Security & Compliance Team

SpinBetter Sportsbook

• Representative

3 days ago

Dear AskGamblers Team and Dear Player,

Thank you for your message.

We would like to clarify that, at this stage, the player's account (ID: 1563536705) is currently undergoing an additional review by the Security Department.

The verification and compliance review process may require supplementary checks in accordance with our internal security procedures. For this reason, the case remains under investigation and no final conclusion regarding the account status can be provided until the review has been fully completed.

We understand the player's concerns and appreciate their patience. As soon as the Security Department completes the ongoing review and provides the final outcome, we will promptly update this complaint with the relevant information.

Thank you for your cooperation and understanding.

Kind regards,

Spinbetter Security & Compliance Team

AskGamblers

• Support Team

3 days ago

Dear ,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

SpinBetter Sportsbook Complaint Stats

Resolved 4 / 4

Avg. Amount $24

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

SpinBetter Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal getting rejected by spin better seems cheating

Hi

Spin better user I’d: 1449458145

Spinbetter app is unnecessarily declining my withdrawal since yesterday by giving a reason that “use the same method for deposit and withdrawal “ , however I have been using the same account and method for withdrawal available at their website
Yesterday also they released my 6000 withdrawal after several requests and now again I am using the same method for withdrawal for my other withdrawals but getting rejected again

Since 8 hours i have been mailing them but they are keeping on harassing me,

Please help ask the gambler
They are cheating Indian people

Screenshot attached

Resolved

₹6,000

The Bookmaker is Not Verifying My Account

Hi

So I saw this bookmaker here on this platform and saw they had a high rating so I decided to open an account. After i opened an account I proceed to make a deposit, but right after the withdrawal was successful my account instantly got blocked I don’t know why because I hadn’t even placed a single bet but I didn’t care I understand it’s their choice, I then proceeded to want a refund of my deposit but they said I first needed to do verification which I gladly did and submitted all documents they asked for. But now it has been 4 days and I am not receiving any updates on my verification outcome and my refund I’ve tried to contact this bookmaker but all attempts are ignored and right now I don’t know what to do.

Here is my last resort and I hope askgamblers can help get back my money.

Resolved

€25

SpinBetter is refusing my withdrawals without legitimate reason

Hello,

Account ID: 1434984751

Name: < full name removed >

Details about case:

1. Since 26 October, I have consistently tried to withdraw.

2. On 00:50, 27 October, my payment was denied with the following message: "Declined by operator (Payment processing error)". Please see screenshot.

3. I talked to customer support and was told "We regret to inform you that we are experiencing technical difficulties. Our specialists are already aware and working on the issue". See screenshot below. This was also confirmed through email (Ticket#76124746).

4. After this, the bank card withdrawal option (the method I used to deposit) had completely disappeared. Please see screenshot.

5. After a while, the option appeared again, but then it required me to verify my account in order to withdraw. However, the verification process did not allow me to submit either passport or driver's license as ID. Please see attached screenshots.

Please note, less than 1% of the Swedish population has an ID card separate from passport and driver's licence. Passport and driver's licence are accepted national ID in Sweden.

6. On 27 October, I sent an email with my documents in order to verify my account through email (after being recommended to do so when chatting with Customer Support). However, I got a reply saying my account "does not currently require verification". Still, I am unable to withdraw as it does require verification on the site -- the issue remains. Please see screenshots.

7. I keep being pushed around to different emails and say I will have to wait, but whenever I receive a reply it's either irrelevant (like the one above) or not helpful at all. Eventually, I am blocked by Customer Support when trying to receive updates or help that way.

8. All I ever wanted was to withdraw my balance. It's currently on 6000+ euros. I am open to alternative withdrawal methods, I just want my balance to be paid out. Whenever I try to chat or email with SpinBetter, I just get ignored or re-directed to another email where I then get ignored.

I have plenty more screenshots I can provide to prove my case, please let me know.

Thanks,

< full name removed >

Rejected

€6,607

SpinBetter will not close my account

I want to close my account forever. I know it’s possible looking at the previous posts on askgamblers, the company only gives me an option to close the account for 5 years maximum. I emailed them with a link to post from askgamblers saying that as they can see, it’s possible to close the account forever but even then they just won’t let me close it forever. I don’t want to have an account on the website anymore as I don’t wish to receive any emails or calls from spinbetter 5 years from now.

Resolved

Verification not done marked my mails as spam

Hi,

This bookmaker has not done my verification and on the other hand marked my mails as spam.

I made multiple attempts to send the required photo in which they asked my face, national Id with text visible and the email communications with them in a single frame visble.

I consider I have provided satisfactory documents still no action is taken.

Id: < sent to the casino >

Regards

Resolved