Complaint #19 SpinBetter Sportsbook

Resolve my problem

By Amir N.

2 weeks ago

Account number: 1710194961

Email address: <removed>

Name: Amir

Amount Stuck: 33600

Deposit Method: Easypaisa

Hello Team,

I deposited 10,000 PKR into my SpinBetter account using Easypaisa. After that, I placed bets, and my current balance is now 33,600 PKR.

Now, when I try to withdraw my winnings, SpinBetter has completely removed Easypaisa from the withdrawal options.

I tried to withdraw using JazzCash, but support is telling me: "withdrawals will only be approved using the same payment method that was used to make a deposit."

This is unfair and misleading. At the time of deposit, Easypaisa was available for both deposit and withdrawal. After I won money, they removed Easypaisa and are now refusing to release my funds.

I am not able to access my own money of 33,600 PKR because of this issue. I am in urgent need of these funds.

I request you to please help me and resolve this matter. Kindly enable Easypaisa withdrawal or allow me to withdraw via JazzCash/bank transfer.

I have attached my Easypaisa deposit receipt, account balance screenshot, and support chat as proof.

Thank you for your help.

Regards,

Disputed sportsbook SpinBetter Sportsbook

Reason Other

Amount ₨33600

Discussion

AskGamblers

• Support Team

1 week ago

Dear @amirn1477,

The AskGamblers Complaint Team is kindly asking you to assist the team further and send the required email..

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required email, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

SpinBetter Sportsbook

• Representative

1 week ago

Dear Amir,

We would like to once again emphasize that we remain fully committed to resolving your withdrawal issue.

Over the course of this complaint, we have repeatedly explained the exact steps required to move your case forward. Specifically, we asked you to contact our Claims Department at claims@spinbetter.com, or alternatively processing-en@spinbetter.com if you were unable to reach the Claims team.

To date, we have not received any email from you at either address.

Without your direct communication, we are unable to proceed with the next stage of the verification and withdrawal process, as your case requires your active participation and real-time interaction with the relevant departments.

We would like to stress that the current delay is not caused by the Company refusing to assist you, but rather by the absence of the required communication from your side. We remain ready to review your case immediately upon receiving your email.

As soon as you contact us at claims@spinbetter.com (or processing-en@spinbetter.com), our specialists will begin working on your request without delay.

We sincerely hope you will contact us so that we can resolve this matter as quickly as possible.

Kind regards,
SpinBetter

SpinBetter Sportsbook

• Representative

2 weeks ago

Dear Amir,

We would like to reassure you that we genuinely want to help you resolve your withdrawal issue as quickly as possible.

However, we must inform you that, despite our previous instructions, we have still not received any email from you at our Claims Department. Without your direct contact, we are unfortunately unable to complete the necessary procedure with our Payments Department.

If, for any reason, you are unable to contact claims@spinbetter.com, please send your message to processing-en@spinbetter.com instead. Our specialists will review your request and ensure it reaches the appropriate team.

Please understand that your direct communication is essential, as your case requires real-time interaction between you and our Payments Department. This allows us to clarify any necessary details immediately and complete your withdrawal without unnecessary delays.

We are fully prepared to assist you and begin working on your case as soon as we receive your email. Please contact us at claims@spinbetter.com, or, if that is not possible, at processing-en@spinbetter.com.

We sincerely look forward to your message and remain ready to help.

Kind regards,
SpinBetter

SpinBetter Sportsbook

• Representative

2 weeks ago

Dear Amir,

We kindly ask you to carefully read this message, as this is the only way we can resolve your withdrawal issue as quickly as possible.

Despite our previous messages, we have still not received an email from you at claims@spinbetter.com.

Please understand that we cannot complete the resolution of your withdrawal through the AskGamblers platform. Your case requires real-time communication between you, our Claims Department, and our Payments Department.

As soon as you send an email to claims@spinbetter.com during our working hours (Monday–Friday, 10:00 AM–7:00 PM UTC), our Claims specialists will immediately contact the Payments Department and work on your withdrawal together with you in real time.

Your participation is essential because additional information or confirmation may be required from you during the process. Without your direct communication, we are unable to complete the payment procedure.

Please do not wait for another response here. Instead, send your email to claims@spinbetter.com during our working hours, and we will immediately begin resolving your withdrawal together with you.

We are ready to help and are waiting for your email.

Kind regards,
SpinBetter

SpinBetter Sportsbook Complaint Stats

Resolved 5 / 5

Avg. Amount $111

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

SpinBetter Sportsbook Complaints

See all complaints for this sportsbook

Verification not completed

My Spinbetter id is 1563536705. I opened account on spinbetter after finding high rating on askgamblers website. I won some cricket bets. I have funds of Rs 43844.57. I am unable to withdraw my fund due to verification. I have been sending documents since 25th may,2026. But still my verification is not completed yet.
@askgamblers team, plz help me.

Resolved

₹43,845

Withdrawal getting rejected by spin better seems cheating

Hi

Spin better user I’d: 1449458145

Spinbetter app is unnecessarily declining my withdrawal since yesterday by giving a reason that “use the same method for deposit and withdrawal “ , however I have been using the same account and method for withdrawal available at their website
Yesterday also they released my 6000 withdrawal after several requests and now again I am using the same method for withdrawal for my other withdrawals but getting rejected again

Since 8 hours i have been mailing them but they are keeping on harassing me,

Please help ask the gambler
They are cheating Indian people

Screenshot attached

Resolved

₹6,000

The Bookmaker is Not Verifying My Account

Hi

So I saw this bookmaker here on this platform and saw they had a high rating so I decided to open an account. After i opened an account I proceed to make a deposit, but right after the withdrawal was successful my account instantly got blocked I don’t know why because I hadn’t even placed a single bet but I didn’t care I understand it’s their choice, I then proceeded to want a refund of my deposit but they said I first needed to do verification which I gladly did and submitted all documents they asked for. But now it has been 4 days and I am not receiving any updates on my verification outcome and my refund I’ve tried to contact this bookmaker but all attempts are ignored and right now I don’t know what to do.

Here is my last resort and I hope askgamblers can help get back my money.

Resolved

€25

SpinBetter is refusing my withdrawals without legitimate reason

Hello,

Account ID: 1434984751

Name: < full name removed >

Details about case:

1. Since 26 October, I have consistently tried to withdraw.

2. On 00:50, 27 October, my payment was denied with the following message: "Declined by operator (Payment processing error)". Please see screenshot.

3. I talked to customer support and was told "We regret to inform you that we are experiencing technical difficulties. Our specialists are already aware and working on the issue". See screenshot below. This was also confirmed through email (Ticket#76124746).

4. After this, the bank card withdrawal option (the method I used to deposit) had completely disappeared. Please see screenshot.

5. After a while, the option appeared again, but then it required me to verify my account in order to withdraw. However, the verification process did not allow me to submit either passport or driver's license as ID. Please see attached screenshots.

Please note, less than 1% of the Swedish population has an ID card separate from passport and driver's licence. Passport and driver's licence are accepted national ID in Sweden.

6. On 27 October, I sent an email with my documents in order to verify my account through email (after being recommended to do so when chatting with Customer Support). However, I got a reply saying my account "does not currently require verification". Still, I am unable to withdraw as it does require verification on the site -- the issue remains. Please see screenshots.

7. I keep being pushed around to different emails and say I will have to wait, but whenever I receive a reply it's either irrelevant (like the one above) or not helpful at all. Eventually, I am blocked by Customer Support when trying to receive updates or help that way.

8. All I ever wanted was to withdraw my balance. It's currently on 6000+ euros. I am open to alternative withdrawal methods, I just want my balance to be paid out. Whenever I try to chat or email with SpinBetter, I just get ignored or re-directed to another email where I then get ignored.

I have plenty more screenshots I can provide to prove my case, please let me know.

Thanks,

< full name removed >

Rejected

€6,607

SpinBetter will not close my account

I want to close my account forever. I know it’s possible looking at the previous posts on askgamblers, the company only gives me an option to close the account for 5 years maximum. I emailed them with a link to post from askgamblers saying that as they can see, it’s possible to close the account forever but even then they just won’t let me close it forever. I don’t want to have an account on the website anymore as I don’t wish to receive any emails or calls from spinbetter 5 years from now.

Resolved

Verification not done marked my mails as spam

Hi,

This bookmaker has not done my verification and on the other hand marked my mails as spam.

I made multiple attempts to send the required photo in which they asked my face, national Id with text visible and the email communications with them in a single frame visble.

I consider I have provided satisfactory documents still no action is taken.

Id: < sent to the casino >

Regards

Resolved