Complaint #2 Roostino Sportsbook

Two 500 EUR withdrawals still pending

By Julian B.

1 week ago

Message on forum

Dear AskGamblers Team,

I would like to submit a complaint regarding two pending withdrawals from Roostino.

On 10 August 2026, I requested a withdrawal of €500 via Bank Transfer, which is still showing as “In Processing”.

I also requested another withdrawal of €500 on 20 August 2026 at 12:13, which is likewise still showing as “In Processing”.

Both withdrawals are still pending, and I have not received the funds.

I kindly ask Roostino to clarify the reason for the delays and to process both withdrawals as soon as possible.

I can provide screenshots and any other relevant documentation if required.

Thank you for your assistance.

Kind regards,

< first name removed >

Disputed sportsbook Roostino Sportsbook

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

1 day ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

back.93

1 day ago

Dear AskGamblers Team,

I would like to provide a final update regarding my complaint.

I can confirm that both outstanding withdrawals of €309 and €500 have now been successfully received today.

I have therefore received the full remaining balance from my Roostino account, and there are no funds left on my account.

The matter has now been fully resolved from my side. I would like to thank the AskGamblers Team for your assistance and support throughout the complaint process.

Please consider this complaint resolved and closed.

Thank you very much for your help.

Kind regards,
Julian

Roostino Sportsbook

• Representative

2 days ago

Dear Julian,

Thank you for reaching out to us.

We are writing to confirm that your request regarding your withdrawal has been successfully submitted and forwarded to the appropriate department for further review. Our team is currently assessing the information provided.

We sincerely appreciate your patience, cooperation, and understanding during this process.

Yours sincerely,
Roostino Team

back.93

3 days ago

Dear AskGamblers Team,

I would like to provide an update regarding my complaint.

The previous pending withdrawals of €1,000 have now been successfully received.

I have since requested two new withdrawals:

* €309 via Bank Transfer
* €500 via Bank Transfer

Both withdrawals are currently pending.

Once these two withdrawals have been received, my Roostino balance will be fully withdrawn and there will be no remaining funds on my account.

I kindly ask you to continue assisting me with these two remaining withdrawals.

Thank you for your support.

Kind regards,
Julian

Roostino Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $2,320

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Roostino Sportsbook Complaints

See all complaints for this sportsbook

Account closed without reason Roostino

Dear AskGamblers Team,

I would like to file a complaint regarding my Roostino account.

My account was suddenly closed and I can no longer log in. Before the closure, I had account balance from 4800€.

I successfully completed all requested verification procedures and provided all requested documents. Despite contacting the operator several times, I have not received any explanation for the account closure or any information about my remaining balance.

I would also like to mention that several other operators from the same group or network (including Lanista, Bassbet, Fambet, Glorion, Joker8, Talismania, Robocat2 and Spinit2) restricted my accounts within a short period of time under similar circumstances. However, this complaint concerns only my Roostino account.

I respectfully ask the operator to:

* provide the exact reason for the account closure,

* clarify the status of my account,

* explain what will happen to my balance,

* and, if there is no valid reason to withhold my funds, process the remaining balance.

I have always used my real identity and have fully cooperated with the verification process.

Thank you for your assistance.

Kind regards,

< full name removed >

Resolved

€3,000