Complaint #1 Roostino Sportsbook

Account closed without reason Roostino

By Julian B.

1 month ago

Message on forum

Dear AskGamblers Team,

I would like to file a complaint regarding my Roostino account.

My account was suddenly closed and I can no longer log in. Before the closure, I had account balance from 4800€.

I successfully completed all requested verification procedures and provided all requested documents. Despite contacting the operator several times, I have not received any explanation for the account closure or any information about my remaining balance.

I would also like to mention that several other operators from the same group or network (including Lanista, Bassbet, Fambet, Glorion, Joker8, Talismania, Robocat2 and Spinit2) restricted my accounts within a short period of time under similar circumstances. However, this complaint concerns only my Roostino account.

I respectfully ask the operator to:

* provide the exact reason for the account closure,
* clarify the status of my account,
* explain what will happen to my balance,
* and, if there is no valid reason to withhold my funds, process the remaining balance.

I have always used my real identity and have fully cooperated with the verification process.

Thank you for your assistance.

Kind regards,

Julian Back

Disputed sportsbook Roostino Sportsbook

Reason Account closure

Amount €4800

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @back.93,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roostino Sportsbook

• Representative

2 weeks ago

Dear player,

Thank you for your update.

We are pleased to hear that your account has been successfully verified and that you have already received three withdrawals.

We hope that the remaining withdrawals will be processed smoothly and in accordance with our standard withdrawal procedure. Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your patience and cooperation throughout the process.

Kind regards,

Roostino Team

back.93

3 weeks ago

Thank you for your assistance. My account has now been verified and I have already received three withdrawals of €500 each. I appreciate the progress made. However, there is still €3,300 remaining to be paid out. Therefore, I would prefer to keep the complaint open until all outstanding withdrawals have been successfully completed. Thank you for your understanding.

AskGamblers

• Support Team

3 weeks ago

Dear @back.93,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Roostino Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $5,491

Avg. Complaint Duration N/A

Avg. Response Time N/A