Complaint #5 Nomini Sportsbook

Account closed without reason balance not paid out after more than 2 months

By Milan3333

1 week ago

Message on forum

Player username/email: <removed>

Country of residence: Switzerland

Preferred currency: EUR

Summary of the issue

I opened an account with Nomini Casino, made several sports bets, and then my account was closed by the casino “for administrative reasons” without any specific explanation. The casino confirmed that my remaining balance would be paid out, but more than 2 months have passed and I have still not received my money.

Timeline of events

March 2026 – Registered account at Nomini Casino

March-April 2026 – Made several sports bets.

May 2026 – Received notification that my account had been closed for “administrative reasons”. No specific reason.

May 2026 – Casino support confirmed via email/chat that my remaining balance of approximately 250 EUR would be paid out to me after providing requested documents. All documents were provided on the 27th of May

More than 6 months have passed since the account closure and the payout promise. Despite multiple follow‑up messages, my balance has still not been paid.

Attempts to resolve the issue

I have contacted Nomini Casino support several times via:

Live chat, Emails (Request number 49575572)

Every time I write to live chat, they tell me to send an email to [email protected]. When I do it, I dont get any reply back.

What I am asking for

I am requesting assistance from AskGamblers to ensure that my remaining balance of approximately 250 EUR is paid out to me without further delay, and obtain a clear, written explanation of the casino’s decision and the steps they will take to resolve this.

Supporting information

I can provide:

Copies of all email/chat conversations with Nomini support.

Any transaction IDs or payment method details for deposits/withdrawals.

I believe this situation is unfair: my account was closed without a specific reason, and my funds have not been returned despite the casino’s own assurance that they would pay out my balance.

Thank you for reviewing my case.

I am available to provide any additional information or documentation you may need.

Disputed sportsbook Nomini Sportsbook

Reason Account closure

Amount €250

Discussion

Milan3333

• 1 reviews

6 days ago

All requested info provided for AskGamblers

AskGamblers

• Support Team

6 days ago

Dear Nomini Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Nomini Sportsbook Complaint Stats

Resolved 0 / 3

Avg. Amount $481

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Nomini Sportsbook Complaints

See all complaints for this sportsbook

Withdraw taking over a week at least

Made a withdrawal, 29.January. Have been in contact with them the last few days, and it is always 1-2 days more to wait. They always have "Technical difficulties" or "A high amount of withdrawals being made right now" Everytime! Funny how they are unable to fix their technical difficulties. Always copy/paste reply, from live support that never can help you with withdraw questions. Maybe dont offer support on withdrawals then?!

Unresolved

Slow withdrawal not processed

I am writing to submit a formal complaint regarding an unresolved withdrawal from my casino account.

I requested a withdrawal on 29 December 2025. The operator’s stated processing time is up to 5 working days, however this period has now passed and my withdrawal remains pending.

I have contacted customer support multiple times. Each time I receive the same copy-and-paste response, with no meaningful update or resolution. This indicates that my complaint is not being handled properly or in good faith.

I urgently require access to these funds, and the ongoing delay is causing me financial difficulty. I therefore request that this matter be escalated immediately and that I receive:

A clear reason for the delay

A confirmed payment date

Evidence that my withdrawal is being actively processed

If this matter is not resolved promptly, I will proceed with further escalation through regulatory and dispute-resolution channels.

Please confirm receipt of this complaint and advise on the next steps.

Kind regards,

Unresolved

€998