Complaint #6 MrPunter Sportsbook

Withdrawal not being sent

By Kdsan1998

1 month ago

I am writing to file a formal complaint regarding a delayed withdrawal request on my account that has not been processed. Date of , I submitted a withdrawal request for the amount of $500.00 5 DAYS AGO. As of today, this transaction remains stuck status "Under Review."I have repeatedly attempted to resolve this matter using your Live Chat feature. However, I have been systematically blocked from speaking with a human representative and am instead repeatedly given generic, scripted responses by AI bots. These automated replies offer absolutely no timeline, clarity, or resolution, which is completely unacceptable.My account is fully verified, and I have complied with all terms of service. There is no legitimate reason for this payout to be delayed or held. please help to resolve this. I will never be playing here again once i get my money

Disputed sportsbook MrPunter Sportsbook

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

1 month ago

Dear MrPunter Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MrPunter Sportsbook Complaint Stats

Resolved 0 / 5

Avg. Amount $922

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

MrPunter Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

MrPunter Sportsbook Complaints

See all complaints for this sportsbook

2 Withdrawals since 9 days

Hello, I opened account with this spotbook and played. The last time I deposited money without taking any bonus or freebet then I won. I made 2 Withdraws each 500 because 500 is max limit . And i still have 426 on my account as balance.

I played fair and there is nothing wrong with my account. Until now i didn't received anything. Not even a confirmation when i withdraw the money via Email or so for both withdrawals.

I contact the support everyday more than one time. All the support agents seems to be AI or Bots. The same Answer that i should wait. But until when they dont know. !!!

Here are 2 screenshots shows my withdrawal and my balance.

Thanks a lot.

Unresolved

€1,000

The bookmaker is delaying payment of my withdrawals and has blocked access to my account without explanation

MrPunter's withdrawal times are extremely long and limited in terms of amount, and every time I contact live chat, I am told that the funds will be sent to me soon, but this is not the case.

First of all, the limit for each withdrawal is set at CAD 750, and since I have nearly CAD 4,000 to withdraw, I am forced to do so in several withdrawals.

I made my first withdrawal request on 08/24/2025 (see attached) and received my funds almost a month later on 09/20/2025 (see attached) after numerous reminders via live chat.
I then followed up with a new withdrawal request on 09/20/2025 (see attached), which was completed on 10/07/2025 (see attached) after numerous reminders as well.

I made another withdrawal request on 10/08/2025 (see attached) and despite numerous reminders, it has still not been completed to date. A few days ago, I noticed that my account was under investigation without any explanation, which prevents me from accessing it.
I therefore contacted customer service by email (see attached) to ask for an explanation, and they replied (see attached) that I had to complete the verification process by uploading the “requested documents” to my account, even though I had already completed this verification process before making my first withdrawals.

The problem is that my account is currently inaccessible, so I cannot find out what documents are required and I cannot upload them.
I therefore replied to the customer service email to ask them what documents were required and whether I could send them by email while waiting for my account to become accessible again, but I never received a reply despite my follow-up (see attached).

I am therefore asking for your intervention here, as MrPunter is trying by all means to delay the withdrawal payments I am requesting, with extremely long payment times, blocking my account for no reason, and requesting further verification when this has already been carried out.
I am simply asking to be able to withdraw the funds in my account.

Thank you in advance.

Unresolved

$3,700

Unsettle bet

7 days ago I placed a bet of 20 USD, the match has been played, but sadly the bookmaker refuses to settle my bets. All through these 7 days I have been layed complaints yet nothing has been done, no feedback was receive making everything frustrating more. My bet is still showing pending till date without any hope.

Please need help, thanks.

Unresolved

$20

They do not pay and close my account

You won't get paid here. I have been waiting for three weeks now for the manual withdrawal of my funds. My account was closed for a review and I'm still waiting for a response from the department for the withdrawal of my funds. The funds amount to 250 euros. Please help me because I fear I will not regain my money now

Unresolved

€250