Complaint #1 MrPunter Sportsbook

They do not pay and close my account

By mypersonal244

10 months ago

You won't get paid here. I have been waiting for three weeks now for the manual withdrawal of my funds. My account was closed for a review and I'm still waiting for a response from the department for the withdrawal of my funds. The funds amount to 250 euros. Please help me because I fear I will not regain my money now

Disputed sportsbook MrPunter Sportsbook

Reason Delayed payment

Amount €250

Discussion

mypersonal244

10 months ago

Oh, we replied at literally the same time

mypersonal244

10 months ago

My email is < sent to the casino >, and my < ID removed >. (I would prefer if my ID number doesn't get shown to the general public seeing this complaint)

AskGamblers

• Support Team

10 months ago

Dear MrPunter Sportsbook,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MrPunter Sportsbook

• Representative

10 months ago

Dear mypersonal244,

Thank you for sharing your concerns with us. To assist you effectively, please provide your email address and Personal ID. This will allow our Support Team to investigate your case and work towards a resolution. We will be very glad to help.

Kind regards,
WINWIN Partners Team

MrPunter Sportsbook Complaint Stats

Resolved 0 / 4

Avg. Amount $1,027

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

MrPunter Sportsbook Complaints

See all complaints for this sportsbook

2 Withdrawals since 9 days

Hello, I opened account with this spotbook and played. The last time I deposited money without taking any bonus or freebet then I won. I made 2 Withdraws each 500 because 500 is max limit . And i still have 426 on my account as balance.

I played fair and there is nothing wrong with my account. Until now i didn't received anything. Not even a confirmation when i withdraw the money via Email or so for both withdrawals.

I contact the support everyday more than one time. All the support agents seems to be AI or Bots. The same Answer that i should wait. But until when they dont know. !!!

Here are 2 screenshots shows my withdrawal and my balance.

Thanks a lot.

Unresolved

€1,000

The bookmaker is delaying payment of my withdrawals and has blocked access to my account without explanation

MrPunter's withdrawal times are extremely long and limited in terms of amount, and every time I contact live chat, I am told that the funds will be sent to me soon, but this is not the case.

First of all, the limit for each withdrawal is set at CAD 750, and since I have nearly CAD 4,000 to withdraw, I am forced to do so in several withdrawals.

I made my first withdrawal request on 08/24/2025 (see attached) and received my funds almost a month later on 09/20/2025 (see attached) after numerous reminders via live chat.
I then followed up with a new withdrawal request on 09/20/2025 (see attached), which was completed on 10/07/2025 (see attached) after numerous reminders as well.

I made another withdrawal request on 10/08/2025 (see attached) and despite numerous reminders, it has still not been completed to date. A few days ago, I noticed that my account was under investigation without any explanation, which prevents me from accessing it.
I therefore contacted customer service by email (see attached) to ask for an explanation, and they replied (see attached) that I had to complete the verification process by uploading the “requested documents” to my account, even though I had already completed this verification process before making my first withdrawals.

The problem is that my account is currently inaccessible, so I cannot find out what documents are required and I cannot upload them.
I therefore replied to the customer service email to ask them what documents were required and whether I could send them by email while waiting for my account to become accessible again, but I never received a reply despite my follow-up (see attached).

I am therefore asking for your intervention here, as MrPunter is trying by all means to delay the withdrawal payments I am requesting, with extremely long payment times, blocking my account for no reason, and requesting further verification when this has already been carried out.
I am simply asking to be able to withdraw the funds in my account.

Thank you in advance.

Unresolved

$3,700

Unsettle bet

7 days ago I placed a bet of 20 USD, the match has been played, but sadly the bookmaker refuses to settle my bets. All through these 7 days I have been layed complaints yet nothing has been done, no feedback was receive making everything frustrating more. My bet is still showing pending till date without any hope.

Please need help, thanks.

Unresolved

$20