Complaint #2 Kingmaker Sportsbook

Payment delayed 20 days

By Lucie R.

4 months ago

I’m submitting a complaint about delayed withdrawals at Kingmaker. I requested a withdrawal of €500 via Skrill on 10/01/2026 at 17:31:12 (status has been “Under review” since then) and a second withdrawal of €50 on 11/01/2026. As of 30/01/2026, neither withdrawal has been processed, which is around 20 days since the first request. Kingmaker states that withdrawals are processed within 72 business hours, but this has been exceeded by a significant margin.

I have contacted live chat repeatedly and I only receive the same generic responses such as “you are in the queue” and “we escalated your case,” without any clear explanation, confirmed ETA, or proof of progress. I request that Kingmaker processes both withdrawals (€550 total) immediately

Disputed sportsbook Kingmaker Sportsbook

Reason Delayed payment

Amount €550

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

repetna8

• Czech Republic

3 months ago

Hello, i recieved, thank you all! Case can be closed.

AskGamblers

• Support Team

3 months ago

Dear @repetna8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kingmaker Sportsbook

• Representative

3 months ago

Dear repetna8,

We are pleased to inform you that your account has been officially verified following a successful review of your documentation. Your account is now in good standing, granting you full access to all platform features and services.

Additionally, we can confirm that your recent withdrawal request was successfully processed yesterday. Please note that depending on your chosen payment method and financial institution, it may take a few business days for the funds to appear in your account.

We appreciate your patience throughout this process.

Best regards,
Kingmaker Casino Team

Kingmaker Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $922

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Kingmaker Sportsbook Complaints

See all complaints for this sportsbook

Account closed and withdrawal cancelled

Hello,
I’ve created my account on Kingmaker in May 2025 and made deposit of 100€ via my Skrill wallet. After losing that on sport betting, 3 days later I made new deposit of 160€ also via my Skrill. After some bets, on July 6, 2025 I made a withdrawal of 350€ and it was successful.
On September 7, 2025. I tried to withdraw another 350€ but this time not successful.
On October 6, 2025 my account was locked and next day I sent them all requested documents.
On November 6, 2025 I got mail that my withdrawal was cancelled and two days later they told me that I will get different email for new withdrawal. After that I've asked support on chat multiple times when will they send me that email with details for a withdrawal but they were just telling me that I will.
I have total 1023€ on kingmaker account.
Could you please help me to resolve this situation. Thank you

Resolved

€1,023