Complaint #6 FEZbet Sportsbook

Keeps rejecting valid documents and delaying my withdrawal

By varadilackoo

2 months ago

My FezBet betting account has been blocked since the end of November 2025, and since then I have been unable to log in, access my balance, or withdraw my funds.

FezBet requested verification / source-of-funds documents from me, and I fully cooperated. I sent all requested documents multiple times, including ID, card confirmation, full Revolut statements for the requested period (01.10.2025–08.11.2025), CSV export, screenshots, and separate transaction statements for each deposit.

According to the deposit history sent to me by FezBet, there were 12 deposits in that period, all made with card ***7949. All 12 deposits are visible in the Revolut documents I provided.

However, FezBet keeps sending the same template reply saying that “not all deposits are visible”, but they never specify which exact transaction is allegedly missing.

Revolut has confirmed that it is not technically possible to generate a separate card-only statement, so I already provided everything that is technically available from my bank.

FezBet originally informed me on 27 November 2025 that my account / transaction data would be provided within up to 10 business days. This deadline was not respected. After a long delay, they sent me my deposit/withdrawal history and betting history, but they still have not confirmed my exact current account balance.

In addition, their replies are consistently very delayed. In most cases I had to wait at least around one week for a response, and since my most recent message, almost one full month has passed without any reply at all.

Since November 2025, we have exchanged more than 25 messages, yet no meaningful progress has been made. I also had to open multiple new support cases, because in several instances my emails were left unanswered for weeks.

I want FezBet to accept the documents I already provided, complete my verification, confirm my exact account balance, and pay out my full remaining balance. If they still believe something is missing, I want them to clearly specify which exact transaction (date, amount, merchant) they cannot see.

Disputed sportsbook FEZbet Sportsbook

Reason Verification issues

Amount Ft850000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

varadilackoo

2 months ago

Dear AskGamblers Complaint Team,

I confirm that the payment has now been received in my account.

Therefore, I consider this matter resolved and you may close the complaint.

Thank you for your assistance.

Kind regards,

AskGamblers

• Support Team

2 months ago

Dear @varadilackoo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FEZbet Sportsbook

• Representative

2 months ago

Dear Player,

We are pleased to inform you that the refund of your remaining balance has been successfully processed today.

Please note that, depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

Thank you for your patience while we processed the refund.

We consider the matter resolved.

Kind regards,
Fezbet Casino Team

FEZbet Sportsbook Complaint Stats

Resolved 7 / 7

Avg. Amount $671

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

FEZbet Sportsbook Complaints

See all complaints for this sportsbook

Delayed Withdrawal Processing and Funds Not Received

I have contacted your support team multiple times regarding my withdrawal request, and I have screenshots of every conversation for each day since I submitted the withdrawal request 7 days ago.

Every time I contact support, I receive the same response asking me to “please be patient,” even though I was clearly informed that the withdrawal process would be completed within 3 business days, excluding official holidays.

I do not understand the reason for this delay, especially since the withdrawal method is through cryptocurrency, which is usually processed much faster.

The repeated identical responses without any clear explanation are very frustrating. I kindly request a clear update regarding my withdrawal status and the exact reason for the delay.

Resolved

Withdrawal problem Fazbet

Dear,

My Fezbet username is < username removed >

I am asking for help regarding the non-payment of my money from the relevant bookmaker to Skrill, from 22.03.2026 I am waiting for the payment of the first tranche of 120 euros, the second tranche of 120 euros on 24.03.2026, and the third tranche from 25.03.2026, these are the numbers of those three transactions: c240d36-3f42-4933-8fd1-1a15d2f007fcD; edfdb94f-4836-461b-85ab-49eff6d14074; 440d475b-cfb3-4d87-b5d4-bdf1bae6a7a8b..120eur, 120 eur and 99 eur.

I don't understand why it is not paid, in other places it takes 30 minutes. I have asked the customer support several times, who only give the usual answers to be patient and similar, they are mostly unhelpful.

Thank you and I hope to solve my problem.

Resolved

€339

Withdrawal never sent

Hi,

I requested a withdrawal on the 13th of october at fezbet around 00:30 am. I then contacted live support the day after to inquire why it had not been processed yet and they said that they "try" to process all withdrawals within 3 days. This is absurd for a crypto withdrawal in my opinion but I waited.

Its now been 3 days and I havent recieved a single update whatsoever regarding the withdrawal. I would like for this to be resolved as fast as possible.

The amount in question is just 266 euros.

Looking forward to your reply :)

Resolved

€266

Ongoing Delay in Withdrawal for weeks

I’m reaching out because I'm really frustrated about how slowly my request for withdrawal is being handled. I feel like I'm just being kept waiting.

I asked to take out 2000 PLN a week ago. I've been waiting for the money to arrive, but I'm starting to lose hope. My payment still says "under review", and that hasn't changed. Every time I contact your support team, they tell me to just "wait" and that my payment will be processed "very soon." But nothing actually happens. I have been very patient, but I'm tired of getting the same empty promises.

I don't see any signs that anything is being done. It feels like I'm being ignored, and I'm honestly starting to worry that I won't see my money at all.

I urge you to take this seriously and process the 2000 PLN withdrawal to my account immediately. I would also like a clear and honest explanation for why there were delays, and a timeline for when I will receive my money.

Resolved

zł2,000

Delayed payment on Fezbet

According to the terms and conditions withdrawal is processed within a week. So far I've waited for more than 2 weeks and I am yet to be paid.

I get messages like: Thank you for your patience! I have looked into your withdrawal, and it appears there is a delay in processing

Rest assured, this is nothing to be concerned about, and your withdrawal is secure. We kindly ask for your continued patience as we work through this process, and we apologize for any inconvenience this may have caused. Once everything is finalized, the status of your withdrawal balance history or something like: I'm truly sorry for the long wait in processing your withdrawal. I understand how frustrating this situation must be for you, and I sincerely appreciate your patience. Please rest assured we are actively working on resolving it and will get it completed as soon as possible. When I ask for a time-frame I am not given one.

Resolved

₦590,109

Ongoing Delay in Withdrawal for weeks

I’m reaching out because I’m really frustrated with the lack of progress on my withdrawal request, and I feel like I’m just being strung along at this point.

Originally, I submitted three separate withdrawal requests for the amounts of $358.73, $70.05, and $85.55. After waiting weeks with no sign of the funds coming through, I cancelled those and submitted a new request for the total amount of $510 to be paid to my crypto wallet.

That request has also gone nowhere. My account still says “under review”, and that status hasn’t changed at all. Every time I contact your support team, I’m told to just “wait” and that my payment will be processed “very soon.” But nothing actually happens. I’ve been more than patient, and I’m tired of getting the same empty promises.

At this point, I don’t see any indication that anything is being done. It feels like I’m being ignored, and I’m honestly starting to worry that I won’t see my money at all.

Please take this seriously and do the right thing:

Process the $510 withdrawal to my crypto wallet immediately.

Give me a clear and honest explanation for the delays and a real timeframe for when I’ll receive my money.

If I don’t get a proper response soon, I’ll have no choice but to take further steps — including reaching out to your licensing authority and filing complaints on public review platforms.

I really hope this can be resolved without that. I just want the funds I’ve rightfully withdrawn.

Resolved

$510