Delayed Withdrawal Processing and Funds Not Received

Dear,

My Fezbet username is < username removed >

I am asking for help regarding the non-payment of my money from the relevant bookmaker to Skrill, from 22.03.2026 I am waiting for the payment of the first tranche of 120 euros, the second tranche of 120 euros on 24.03.2026, and the third tranche from 25.03.2026, these are the numbers of those three transactions: c240d36-3f42-4933-8fd1-1a15d2f007fcD; edfdb94f-4836-461b-85ab-49eff6d14074; 440d475b-cfb3-4d87-b5d4-bdf1bae6a7a8b..120eur, 120 eur and 99 eur.

I don't understand why it is not paid, in other places it takes 30 minutes. I have asked the customer support several times, who only give the usual answers to be patient and similar, they are mostly unhelpful.

Thank you and I hope to solve my problem.

According to the terms and conditions withdrawal is processed within a week. So far I've waited for more than 2 weeks and I am yet to be paid.

I get messages like: Thank you for your patience! I have looked into your withdrawal, and it appears there is a delay in processing

Rest assured, this is nothing to be concerned about, and your withdrawal is secure. We kindly ask for your continued patience as we work through this process, and we apologize for any inconvenience this may have caused. Once everything is finalized, the status of your withdrawal balance history or something like: I'm truly sorry for the long wait in processing your withdrawal. I understand how frustrating this situation must be for you, and I sincerely appreciate your patience. Please rest assured we are actively working on resolving it and will get it completed as soon as possible. When I ask for a time-frame I am not given one.

I’m reaching out because I’m really frustrated with the lack of progress on my withdrawal request, and I feel like I’m just being strung along at this point.

Originally, I submitted three separate withdrawal requests for the amounts of $358.73, $70.05, and $85.55. After waiting weeks with no sign of the funds coming through, I cancelled those and submitted a new request for the total amount of $510 to be paid to my crypto wallet.

That request has also gone nowhere. My account still says “under review”, and that status hasn’t changed at all. Every time I contact your support team, I’m told to just “wait” and that my payment will be processed “very soon.” But nothing actually happens. I’ve been more than patient, and I’m tired of getting the same empty promises.

At this point, I don’t see any indication that anything is being done. It feels like I’m being ignored, and I’m honestly starting to worry that I won’t see my money at all.

Please take this seriously and do the right thing:

Process the $510 withdrawal to my crypto wallet immediately.

Give me a clear and honest explanation for the delays and a real timeframe for when I’ll receive my money.

If I don’t get a proper response soon, I’ll have no choice but to take further steps — including reaching out to your licensing authority and filing complaints on public review platforms.

I really hope this can be resolved without that. I just want the funds I’ve rightfully withdrawn.