Complaint #21 Betwinner Sportsbook

Withdrawal done but not received since March 29th

By Mahmoudmostaffa

3 months ago

Account number: 1564995375

I requested a withdrawal of 25,000 EGP via Etisalat Cash on March 29, 2026, and until today, I have not received my money. The status was marked as completed, yet nothing has reached my wallet.

I contacted support multiple times and submitted all required details, but my case has been stuck “under review” for over 12 days with no clear explanation, no proof of transfer, and no real solution. Responses are slow and repetitive, and no one seems to take responsibility.

Disputed sportsbook Betwinner Sportsbook

Reason Delayed payment

Amount ج.م.‏25000

Discussion

AskGamblers

• Support Team

2 months ago

Dear Betwinner Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betwinner Sportsbook Complaint Stats

Resolved 2 / 13

Avg. Amount $841

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Betwinner Sportsbook Complaints

See all complaints for this sportsbook

Account restricted as verification delayed for Aadhaar and ecash proofs

Hello,

I am writing to request mediation regarding my Betwinner account with Account ID: < sent to the casino >, which has been restricted, preventing me from withdrawing my funds.

I have fully cooperated with every document request from the security team, providing high-quality, official files exactly as requested. Despite my complete compliance, my account remains frozen in an indefinite verification loop.

Timeline of Events:

June 30, 2026: The security team requested an original e-Aadhaar PDF downloaded from the official government portal, along with Icash payment system screenshots showing my transaction history from 17.06.2026 to 30.06.2026. I submitted all requested documents on this exact date.

July 2, 2026: I received an update from the support team stating: "Unfortunately it took additional time to process the data on your request. Results of your data verification will be sent to your e-mail address."

Current Status: It has been over 10 days since my submission. Phone support continues to state that my documents are "getting verified," but no timeline or resolution has been provided.

I have operated my account entirely within the Terms and Conditions, using my own official identity documents and payment methods. I request that Betwinner review my submitted data, lift the account restrictions, and process my withdrawals.

Thank you.

Unresolved

₹58,550

Betwinner blocked my account for no reason and not letting me to withdraw my money

My betwinner id is - 175488111 and betwinner blocked my id without any valid reason. And I contacted their security department and they asked my pdf Aadhar card I have given it and after that I never get any response from the casino they are purely ignoring my messages. I need help from askgamblers. Hope you guys will help me.

I'll attach the same pdf file too

I want my id back or I want my money back.

Unresolved

Payment methods not available for months

Issue: No withdrawal method available for 10 months

Casino: Betwinner

Username: < removed >

Account ID: < removed >

Amount blocked: 73,000 FCFA / 120 USD

Ticket: #278048

Since June 2025, Betwinner removed all withdrawal options.

Screenshot shows "ALL METHODS - No system available".

Customer support only says "wait" for 10 months.

Please continue processing my complaint with Betwinner.

Attached: Translated screenshot as evidence.

Thank you,

Unresolved

$120

Withdrawal ID 4848680379 Missing

Dear AskGamblers Team,
I am filing an official complaint against Betwinner regarding a missing withdrawal of 1,000 units (Transaction ID: 4848680379). The platform marked the transaction as successful, but the funds never arrived in my mobile e-wallet (Etisalat Cash).

I have tried to resolve this with their support multiple times and provided them with full video proof and an official comprehensive PDF account statement showing zero funds received. Instead of resolving the issue, their support agents gave me contradictory responses—one claimed a refund was made, while another provided a different reference number and even falsely accused me of fraud just for asking for a transaction receipt.

I am exhausted from their stalling tactics and continuous refusal to provide an official, traceable financial receipt from their side. I am attaching all the supporting documents, screenshots of the conflicting support chats, and my full e-wallet statement to this file as additional evidence.
I request AskGamblers to intervene, review their financial logs, and help me recover my trapped funds.
Thank you.

Unresolved

ج.م.‏1,000

Complaint Regarding Withdrawal OTP Issue

Dear Gambler Support Team,
I am writing to formally raise an objection regarding a serious issue with the withdrawal OTP process. Since 28/03/2026, I have repeatedly attempted to withdraw my funds, but I have not received the required OTP. Despite my persistent efforts, I have been met with repeated delays and vague excuses from your support team, and no concrete resolution has been provided.
I must stress that I have been a loyal customer since 2022, with extensive gameplay and trust in your platform. I expect a fair and immediate resolution. If the OTP issue cannot be resolved promptly, I insist on an alternative method, such as receiving the OTP via a phone call.
I urge you to address this matter urgently and fairly. Please acknowledge receipt of this objection and provide a concrete plan of action.

Unresolved

Verification loop and withdrawal hold with 7 years old account

I have been a loyal user of Betwinner since 2019 (Account ID: 120464193).

I am attempting to withdraw my legitimate winnings of ₹4,16,250. Despite cooperating fully for over 17 days, the Security Department is stalling my verification. They keep telling me to wait. No timeline, just waiting. I have submitted all docs they asked for.

Crucial Fact: My identity and these same documents have already been fully verified and approved by Betwinner's sister-brand, 22Bet, for my account under the same name.

Lastly, I have sent a final 24-hour notice to their internal complaints team ([email protected]), which has been ignored.

I am now seeking the assistance of AskGamblers to recover my funds.

I have attached the full email thread for your reference and all the docs in the email that I have shared.

Please help.

Resolved

₹416,250

Unjustified account block by Betwinner

"M'y account (ID: 1155273753) has been restricted since February 2026. Current balance: 11,000,000 CDF (approx. 4,500 USD). After they repeatedly rejected my identification photos for months, they finally validated them, but now they only respond with automated messages since I provided my deposit proof on March 2, 2026.

Furthermore, the operator has blocked me from all their official Facebook pages to prevent me from claiming my rights publicly. Now, they are using delay tactics (Clause 24.2.10) to potentially freeze my funds for another 180 days. This is a clear case of bad faith and customer harassment. I demand the immediate unblocking of my account."

Unresolved

$4,500

Deliberate refusal to enable withdrawals

My BetWinner account previously verified with successful withdrawals.
After subsequent winning, the platform requested identification documents again before withdrawal.
Verification and withdrawals pending from 28 December 2025 till date, 21 January 2026 with no response from the security team despite multiple confirmations from customer support.
Funds remain inaccessible.
Seeking verification completion and withdrawal access.

Unresolved

₦258,665

Withdrawal issue declined by operator

Betwinner account number - < sent to the operator >

I am trying to withdraw my money from last 5days but every time getting an error "Declined by operator, payment processing error". I have tried to withdraw money through all available withdrawal methods but not a single method allowed me to withdraw my money. In fact my deposit method is icash.one but still icash.one method is inactive under withdrawal section. In short betwinner is not allowing me to withdraw my money through any method. I have provided all the screenshots along with video to customer support but they are only saying try after 1-2 hours but they are not understanding it's been 5days not a single withdrawal is successful. Kindly make a note my all time deposit method is icash.one so kindly allow me to withdraw my money through icash.one method, currently icash.one method is showing inactive in my withdrawal section, so kindly make it available for me for successful withdrawal. As all available methods already tried but declined by operator error is coming. My humble request is to resolve this issue as soon as possible since I have already mailed betwinner customer support and security team through email but they are not responding me.

Unresolved

Unfair treatment and unresolved withdrawal Issue

I'm extremely disappointed and frustrated with my experience with Betwinner. As a loyal customer for years, I've always followed their rules and terms, but they've failed to treat me fairly.

Despite multiple requests, they've declined my withdrawal, asking for documents I've already submitted. No clear reason is given for the holdup. I've been a responsible user, and it's unacceptable to be treated like this.

Because I've won, I can't redraw my money.

I just want the 271 USD that is in my account balance. If they want they can keep the account.

This is the subject of the email i sent them: Re: Soumission pour Verification du Compte [ id: 745892207] [#5992192]

Resolved

$271