Unjustified account block by Betwinner

Account number: 1564995375

I requested a withdrawal of 25,000 EGP via Etisalat Cash on March 29, 2026, and until today, I have not received my money. The status was marked as completed, yet nothing has reached my wallet.

I contacted support multiple times and submitted all required details, but my case has been stuck “under review” for over 12 days with no clear explanation, no proof of transfer, and no real solution. Responses are slow and repetitive, and no one seems to take responsibility.

I have been a loyal user of Betwinner since 2019 (Account ID: 120464193).

I am attempting to withdraw my legitimate winnings of ₹4,16,250. Despite cooperating fully for over 17 days, the Security Department is stalling my verification. They keep telling me to wait. No timeline, just waiting. I have submitted all docs they asked for.

Crucial Fact: My identity and these same documents have already been fully verified and approved by Betwinner's sister-brand, 22Bet, for my account under the same name.

Lastly, I have sent a final 24-hour notice to their internal complaints team ([email protected]), which has been ignored.

I am now seeking the assistance of AskGamblers to recover my funds.

I have attached the full email thread for your reference and all the docs in the email that I have shared.

Please help.

Hi

Betwinner account number - < sent to the operator >

I am trying to withdraw my money from last 5days but every time getting an error "Declined by operator, payment processing error". I have tried to withdraw money through all available withdrawal methods but not a single method allowed me to withdraw my money. In fact my deposit method is icash.one but still icash.one method is inactive under withdrawal section. In short betwinner is not allowing me to withdraw my money through any method. I have provided all the screenshots along with video to customer support but they are only saying try after 1-2 hours but they are not understanding it's been 5days not a single withdrawal is successful. Kindly make a note my all time deposit method is icash.one so kindly allow me to withdraw my money through icash.one method, currently icash.one method is showing inactive in my withdrawal section, so kindly make it available for me for successful withdrawal. As all available methods already tried but declined by operator error is coming. My humble request is to resolve this issue as soon as possible since I have already mailed betwinner customer support and security team through email but they are not responding me.

I am writing to formally file a complaint against Betwinner regarding the closure of my betting account (Account ID: 1338919789, and the withholding of my funds.

Betwinner closed my account citing violations of their Terms and Conditions but did not provide clear evidence or details of any wrongdoing on my part. Their message stated that balances would be refunded after an investigation, excluding any unfair profits, yet they also claimed that the deposited funds have already been withdrawn from my account without refund or explanation.

I have repeatedly requested clarification and the status of my remaining balance, but Betwinner has refused to respond, stating their decision is final and ignoring any further communication from me.

I believe this treatment is unfair and not in accordance with responsible and transparent business practices expected of licensed bookmakers.

I kindly ask your office to investigate this matter and assist in ensuring that my rightful funds are returned to me or that I receive a clear, justified explanation.

Thank you for your attention and assistance.

Sincerely,