Complaint #11 Betwinner Sportsbook

Deliberate refusal to enable withdrawals

By Benzma

4 months ago

My BetWinner account previously verified with successful withdrawals.
After subsequent winning, the platform requested identification documents again before withdrawal.
Verification and withdrawals pending from 28 December 2025 till date, 21 January 2026 with no response from the security team despite multiple confirmations from customer support.
Funds remain inaccessible.
Seeking verification completion and withdrawal access.

Disputed sportsbook Betwinner Sportsbook

Reason Declined payment

Amount ₦258664.6

Discussion

AskGamblers

• Support Team

4 months ago

Dear Betwinner Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Benzma

4 months ago

Total amount of the disputed payment is NGN 258,664.6 screenshot is attched herewith

Benzma

4 months ago

total amount of the disputed payment is NGN 258,664.6

AskGamblers

• Support Team

4 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Betwinner Sportsbook Complaint Stats

Resolved 1 / 9

Avg. Amount $1,132

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Betwinner Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal ID 4848680379 Missing

Dear AskGamblers Team,
I am filing an official complaint against Betwinner regarding a missing withdrawal of 1,000 units (Transaction ID: 4848680379). The platform marked the transaction as successful, but the funds never arrived in my mobile e-wallet (Etisalat Cash).

I have tried to resolve this with their support multiple times and provided them with full video proof and an official comprehensive PDF account statement showing zero funds received. Instead of resolving the issue, their support agents gave me contradictory responses—one claimed a refund was made, while another provided a different reference number and even falsely accused me of fraud just for asking for a transaction receipt.

I am exhausted from their stalling tactics and continuous refusal to provide an official, traceable financial receipt from their side. I am attaching all the supporting documents, screenshots of the conflicting support chats, and my full e-wallet statement to this file as additional evidence.
I request AskGamblers to intervene, review their financial logs, and help me recover my trapped funds.
Thank you.

19h left

ج.م.‏1,000

Withdrawal done but not received since March 29th

Account number: 1564995375

I requested a withdrawal of 25,000 EGP via Etisalat Cash on March 29, 2026, and until today, I have not received my money. The status was marked as completed, yet nothing has reached my wallet.

I contacted support multiple times and submitted all required details, but my case has been stuck “under review” for over 12 days with no clear explanation, no proof of transfer, and no real solution. Responses are slow and repetitive, and no one seems to take responsibility.

Unresolved

ج.م.‏25,000

Complaint Regarding Withdrawal OTP Issue

Dear Gambler Support Team,
I am writing to formally raise an objection regarding a serious issue with the withdrawal OTP process. Since 28/03/2026, I have repeatedly attempted to withdraw my funds, but I have not received the required OTP. Despite my persistent efforts, I have been met with repeated delays and vague excuses from your support team, and no concrete resolution has been provided.
I must stress that I have been a loyal customer since 2022, with extensive gameplay and trust in your platform. I expect a fair and immediate resolution. If the OTP issue cannot be resolved promptly, I insist on an alternative method, such as receiving the OTP via a phone call.
I urge you to address this matter urgently and fairly. Please acknowledge receipt of this objection and provide a concrete plan of action.

Unresolved

Verification loop and withdrawal hold with 7 years old account

I have been a loyal user of Betwinner since 2019 (Account ID: 120464193).

I am attempting to withdraw my legitimate winnings of ₹4,16,250. Despite cooperating fully for over 17 days, the Security Department is stalling my verification. They keep telling me to wait. No timeline, just waiting. I have submitted all docs they asked for.

Crucial Fact: My identity and these same documents have already been fully verified and approved by Betwinner's sister-brand, 22Bet, for my account under the same name.

Lastly, I have sent a final 24-hour notice to their internal complaints team ([email protected]), which has been ignored.

I am now seeking the assistance of AskGamblers to recover my funds.

I have attached the full email thread for your reference and all the docs in the email that I have shared.

Please help.

Resolved

₹416,250

Unjustified account block by Betwinner

"M'y account (ID: 1155273753) has been restricted since February 2026. Current balance: 11,000,000 CDF (approx. 4,500 USD). After they repeatedly rejected my identification photos for months, they finally validated them, but now they only respond with automated messages since I provided my deposit proof on March 2, 2026.

Furthermore, the operator has blocked me from all their official Facebook pages to prevent me from claiming my rights publicly. Now, they are using delay tactics (Clause 24.2.10) to potentially freeze my funds for another 180 days. This is a clear case of bad faith and customer harassment. I demand the immediate unblocking of my account."

Unresolved

$4,500

Withdrawal issue declined by operator

Betwinner account number - < sent to the operator >

I am trying to withdraw my money from last 5days but every time getting an error "Declined by operator, payment processing error". I have tried to withdraw money through all available withdrawal methods but not a single method allowed me to withdraw my money. In fact my deposit method is icash.one but still icash.one method is inactive under withdrawal section. In short betwinner is not allowing me to withdraw my money through any method. I have provided all the screenshots along with video to customer support but they are only saying try after 1-2 hours but they are not understanding it's been 5days not a single withdrawal is successful. Kindly make a note my all time deposit method is icash.one so kindly allow me to withdraw my money through icash.one method, currently icash.one method is showing inactive in my withdrawal section, so kindly make it available for me for successful withdrawal. As all available methods already tried but declined by operator error is coming. My humble request is to resolve this issue as soon as possible since I have already mailed betwinner customer support and security team through email but they are not responding me.

Unresolved

Unfair treatment and unresolved withdrawal Issue

I'm extremely disappointed and frustrated with my experience with Betwinner. As a loyal customer for years, I've always followed their rules and terms, but they've failed to treat me fairly.

Despite multiple requests, they've declined my withdrawal, asking for documents I've already submitted. No clear reason is given for the holdup. I've been a responsible user, and it's unacceptable to be treated like this.

Because I've won, I can't redraw my money.

I just want the 271 USD that is in my account balance. If they want they can keep the account.

This is the subject of the email i sent them: Re: Soumission pour Verification du Compte [ id: 745892207] [#5992192]

Unresolved

$271

Formal Complaint Regarding unjust Account Closure and Refund Betwinner Account ID 1338919789

I am writing to formally file a complaint against Betwinner regarding the closure of my betting account (Account ID: 1338919789, and the withholding of my funds.

Betwinner closed my account citing violations of their Terms and Conditions but did not provide clear evidence or details of any wrongdoing on my part. Their message stated that balances would be refunded after an investigation, excluding any unfair profits, yet they also claimed that the deposited funds have already been withdrawn from my account without refund or explanation.

I have repeatedly requested clarification and the status of my remaining balance, but Betwinner has refused to respond, stating their decision is final and ignoring any further communication from me.

I believe this treatment is unfair and not in accordance with responsible and transparent business practices expected of licensed bookmakers.

I kindly ask your office to investigate this matter and assist in ensuring that my rightful funds are returned to me or that I receive a clear, justified explanation.

Thank you for your attention and assistance.

Sincerely,

Unresolved

$328

Verification issue and I was already verified

My account was already verified in the past, and I have once again submitted all the requested documents as per your latest instructions. Despite full cooperation and compliance from my side, I am still being asked to wait indefinitely for a notification, with no specific timeline or progress update provided.

This delay is unacceptable and feels completely unjustified, especially for a previously verified and active account. I have always adhered to your platform’s guidelines, and I believe I deserve fair and timely support.

Unresolved