Withdrawal pending since May 18th

I requested a €2,800 crypto withdrawal on November 30.

My account has been fully verified since November 25 and no additional documents have been requested.

According to BetO Bet’s Terms & Conditions, withdrawals should be processed within 3–5 business days. However, my withdrawal has now been pending for more than 14 days.

I have contacted live chat and email support multiple times and received only automated responses stating that my case has been “escalated”, without any concrete update, reason for delay, or processing date.

This delay is unjustified and I am requesting AskGamblers’ assistance to help resolve this issue and receive my funds.

I am currently unable to upload screenshots due to a technical issue on the AskGamblers platform.

I have all evidence available, including:
- Withdrawal request screenshot
- Email correspondence
- Live chat transcripts
- Account verification confirmation

I can provide all screenshots immediately upon request.

I am a registered user of Bet O Bet (Email: [your email here]). I recently requested a withdrawal from my account, but it was not processed. Upon contacting customer support, I received a response stating that my account is under investigation by the Risk department. However, no specific reason or timeline has been provided.

I have not violated any terms and conditions and have complied with all KYC requirements. The delay in processing my withdrawal is causing unnecessary stress and financial inconvenience. I am simply asking for a fair resolution and the release of my funds.

Attached are screenshots of the email I received from support and my account details for reference. I kindly request AskGamblers to mediate and help resolve this matter as soon as possible.

Thank you.