Hello,
I have deposited 1650. It's been over 5 days, and I still have not received the amount. And their chat support is so useless that the bots with different names give the same response every day, and no resolution has been given.
Payment query has been raised. It's in working for over 5 days end of today will be the 6th day
Payment query no: 10164045
My player ID: 999195033
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution.
Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
Thank you for your message. We understand this situation is frustrating. Unfortunately, we did not receive this deposit.
We kindly recommend contacting your bank and requesting a transaction status check to clarify where the funds are currently located.
If you need any additional assistance from our side, we are here to help.
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