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Delayed withdrawal since June 19th


11 months ago

I requested a withdrawal of 7000 EGP on June 19th, 2025.

The status is marked as "Completed" on 22Bet, but the money never arrived in my account.

I contacted 22Bet support many times and all they say is that the issue is under review with no real update for over 15 days.

I’m attaching screenshots and proof.

Please help.

Disputed sportsbook 22bet Sportsbook
Amount ج.م.‏7000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Hello Tonytony111,

Yes, we can confirm that the payout was successfully returned to your account balance.

If you're still experiencing difficulties with the withdrawal, we kindly recommend trying a different available withdrawal method. Should you need any assistance, our support team will be happy to help you choose the most suitable option and provide all the necessary information.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.
User name loyalty-level-2
Dear AskGamblers Team,

I would like to update you regarding my withdrawal issue with 22Bet.

Today, after a long period of delay and repeated responses from the casino, my withdrawal request of EGP 7000 was rejected by the payment operator, and the funds have now been returned to my account, as shown in the attached screenshot.

This clearly confirms that no actual payment was made and the issue remains unresolved, despite the casino's claims and continuous delays over the past weeks.

I kindly ask for your direct intervention to push for a final and clear resolution. The casino’s repeated responses show a pattern of intentional stalling rather than real progress.

Also, I would like to ask:
If I initiate a new withdrawal request now, will it be processed successfully, or will it just get rejected again like before?
This uncertainty is unacceptable, and I am stuck without any guarantee or trust in the process anymore.

Thank you for your continued support, and I look forward to your assistance.

Best regards,
[Your Name]
User name loyalty-level-2
Hello,

Thank you for the response.
However, I would like to point out that I have already submitted all the required documents more than three weeks ago, and there has been no concrete update or resolution so far.
Please provide a clear and final solution as soon as possible, as this delay is unacceptable and there has been no real progress for too long.

At this point, I kindly ask the AskGamblers team to step in and assist in resolving this issue, as the casino continues to delay without offering any solid answer.

Thank you for your attention and support.

22bet Sportsbook Complaint Stats

Resolved 26 / 26
Avg. Amount $604
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook
withheld part of my deposit and closed my account after verification
22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.
Status solved Resolved
Unlawful Withholding of Verified Funds

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:


User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]


I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.


Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds


Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >


If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:


File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.


I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Status solved Resolved