Amount debited in my bank but deposit not added in my wallet

I am submitting this official complaint against 22Bet due to a systemic technical loop on their platform that prevents me from withdrawing my funds. The platform's automated security protocols demand that I withdraw using the exact method I used to deposit. However, the system simultaneously blocks or removes the availability of these specific methods, creating an unresolvable technical paradox.

Timeline of Events:

1. On July 5, 2026, I deposited €200 into my account using Neteller. Immediately following the deposit, the option to withdraw funds via Neteller completely vanished from my dashboard.

2. I contacted Neteller Support. On July 8, 2026, Neteller officially confirmed to me in writing that their service is fully operational and that the restriction exists solely on 22Bet’s side. I forwarded this official confirmation to 22Bet Support.

3. To bypass this, I was instructed to establish an alternative payment channel. I deposited additional funds using Skrill. When I attempted to request a withdrawal via Skrill, the platform rejected the request with the following error message: "Please make your withdrawal request using the same details used for a previous withdrawal."

4. On July 16, 2026, 22Bet VIP Manager (Zackary Turborg) admitted via email that "Skrill payment method is not available at this moment." Yet, on July 17, 2026, the casino shifted blame, falsely claiming that Skrill themselves rejected the transaction.

5. I have been placed in a cc'd email chain involving Neteller and 22Bet, where 22Bet's backend team explicitly admitted the issue is on their side but refused to provide further details or a resolution to Neteller's technical agents.

The core issue is that 22Bet is holding my funds hostage within an artificial loop. They mandate a deposit-matching withdrawal method while manually turning off those very gateways on their site. They refuse to grant a manual financial override or process my withdrawal via a standard alternative method (such as Direct Bank Transfer).

I request that AskGamblers mediate this case to force 22Bet to perform a manual payout of my entire balance.

Account 952684077

Subject: 22Bet Withdrawal Rejected with "Declined by Operator" – No Alternative Withdrawal Method Available

Dear AskGamblers Team,

I would like to file a complaint regarding an unresolved withdrawal issue with 22Bet.

22Bet Account ID: < removed and sent to the casino >

I have been trying to withdraw my funds from my 22Bet account, but every withdrawal attempt is rejected with the message "Declined by operator."

The main problem is that 22Bet only allows me to withdraw using the same payment channel that I used for my deposits. Unfortunately, that payment channel is currently not working, and the website does not allow me to choose any alternative withdrawal method.

I contacted 22Bet customer support several times, but my issue has still not been resolved. I asked whether my withdrawal channel could be changed or whether another verified payment method could be enabled, but I am still unable to access my funds.

I have made multiple withdrawal attempts, and each one has failed because of the same "Declined by operator" error. Since I cannot select another withdrawal method, I have no way to receive my money.

I respectfully request AskGamblers to help mediate this case and ask 22Bet to:

1. Explain the exact reason for the repeated "Declined by operator" error.

2. Process my withdrawal successfully through the existing payment channel if possible, or

3. Allow me to withdraw through another verified payment method if the original channel is unavailable.

I am willing to provide screenshots of the withdrawal error, my withdrawal history, and my conversations with 22Bet customer support if needed.

Thank you for your time and assistance. I hope this matter can be resolved as soon as possible.

Sincerely,

22Bet Account ID: < removed and sent to the casino >

Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

I want 22bet to please release my funds if anything is required then I am here to give every proof and everything but please solve this issue asap, I will be very thankful to askgamblers staff and 22bet.

Thanks.

Hi,

Would like to lodge a complaint where my withdrawal status was unappearing on 8th May'26.

After a few reports to the cust support, one said on the 14th it will solve the second said on the 16th.

This issue is not so difficult, where the operator can refund it to the main system, and I can withdraw it. But I don't know why the operator is making it like a difficult situation, and it is so frustrating.