Complaint #64 22bet Sportsbook

Account verification blocked due to impossible bank statement requirements

By Algnsk

5 months ago

Hello,
I am submitting this complaint because 22Bet has been blocking my withdrawal due to an impossible KYC requirement.
Since December 12, 2025, I have fully cooperated with all KYC requests from the casino. I provided identity documents, selfies, and all other verification steps requested, which were accepted by the casino.
The problem started when 22Bet requested a bank statement linked to my card, requiring:
the card number,
the cardholder name,
related transactions,
a handwritten signature,
and a physical bank stamp.
I provided official bank documents generated from my online banking system and later physical documents issued by my bank branch. These documents contain my name, card number (partially masked), and transaction history related to my 22Bet account.
When I personally visited my bank branch, the bank staff informed me that they do not issue bank statements with handwritten signatures or physical bank stamps, and that no alternative document containing those elements can be generated, as all statements are issued digitally.
Despite this, 22Bet:
first confirmed that PDF files and screenshots were acceptable,
then rejected the same documents,
later rejected professionally scanned PDFs,
and did not provide any realistic alternative document that my bank can issue.
I have sent everything that is technically and legally possible for my bank to provide. The casino continues to reject valid documents without offering a feasible solution, leaving my withdrawal permanently blocked.
I am requesting AskGamblers’ assistance to help resolve this issue, as I have fully cooperated with the verification process, but the casino’s requirements cannot be met due to banking limitations beyond my control.
Thank you for your assistance.
Kind regards

Disputed sportsbook 22bet Sportsbook

Reason Verification issues

Amount €2203.53

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Algnsk

5 months ago

The issue has now been resolved and my withdrawal has been successfully processed.
Thank you to AskGamblers for the support

Algnsk

5 months ago

Thank you for the clarification. I have already contacted the support team several times and provided all the documents issued by my bank. I am still waiting for a clear explanation of what exact requirement is missing or why the document is not accepted. I am fully willing to cooperate and provide any additional clarification if needed.

22bet Sportsbook

• Representative

5 months ago

Dear Algnsk,

Please note that we are not the support or financial department and therefore do not have access to detailed information. We kindly ask you to contact our support team directly, as our colleagues will be able to provide you with detailed information regarding this matter.

22bet Sportsbook Complaint Stats

Resolved 27 / 27

Avg. Amount $618

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook

Refusal to pay Hit Crossbar or Post bet on France vs Morocco match

Dear AskGamblers Complaint Team,
I am writing to file a formal complaint against 22bet.
Ticket number 84215685793
Bet details:

Match: France vs Morocco (FIFA World Cup 2026 Quarter-final, 09 July 2026)
Market: Hit the Woodwork (Crossbar or Goalpost hit)
The bet was lost / voided because 22bet claims there was no woodwork hit according to their statistics.

My issue:
According to 22bet’s own rules, bets are settled using official sources. For the FIFA World Cup 2026, the official betting data provider is Opta / Stats Perform (RunningBall). There was at least one (or more) hit on the crossbar or post during the match, which is visible in multiple match reports.
Lucas Digne hits the post on 45+2 and the whole world see the post.
22bet has not provided any official Opta data or FIFA match report to support their decision. They are relying on their internal statistics, which contradict what actually happened on the pitch.
My request:
I ask that 22bet re-check the bet using the official Opta / Stats Perform feed and pay the winnings if a woodwork hit occurred, as per their rules and industry standards.
Attachments I will provide:

Screenshot of the bet ticket
Screenshot of 22bet’s response
Links to match reports (WhoScored, ESPN, etc.)

Thank you in advance for your assistance

https://www.fifa.com/en/match-centre/match/17/285023/289289/400021536?gender=2&date=2026-07-09

83h left

Endless Verification Cycle

I have been a customer of the site for about a year. Now after I won some money I am been asked to provide endless cycles of documentation. A simple ID chech turned into endless amounts of requested documents with strange rules. I was asked now to provide a picture of me holding my ID and the device that I had used to make place the bets with my profile clearly visible. I asked another person to take the photos which where as high quality photos as you can get with an Iphone. My ID and my phone was clearly visible with all the necessary information. Now I am getting these very strange responses them for example: ” Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.” or ” Hello! Dear customer, please provide us with colored photos of your valid national ID card (both sides, please) or the main page of your passport.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.

87h left

€5,173

refuse to refund my deposit despite ending the investigation

I am resubmitting this complaint as 22Bet has now made their final decision and confirmed they will no longer respond to my emails.

I received an email from their Security Department stating that I am entitled to withdraw my deposited sum only. I accepted this decision and requested my refund.

I received a final email from Hugo at [email protected] stating that future emails regarding this issue will not receive further consideration. This confirms their investigation is closed and they have refused to process my refund.

I am not asking for my account to be reopened or for any winnings—only the return of my deposits (CHF 805), as they confirmed I am entitled to.

Attached is the email from Hugo confirming their final decision.

Resolved

CHF804

Withdrawal declining from 5 days

Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

I want 22bet to please release my funds if anything is required then I am here to give every proof and everything but please solve this issue asap, I will be very thankful to askgamblers staff and 22bet.

Thanks.

Resolved

₨12,000

Dispute Assistance Request 22 BET

I am experiencing serious delays with my account verification and withdrawal process at 22Bet.

I first submitted my verification documents on May 5, 2026, including my ID documents requested by their Security Team. After receiving no confirmation or update, I sent follow-up emails and resubmitted the documents again on May 11, 2026. I also contacted live chat support multiple times.

Despite this, I still have not received:

- confirmation that my documents were received,
- any explanation regarding the delay,
- or any timeframe for completing verification and processing my withdrawal.

Live chat support only provides generic responses such as “the Security Team is reviewing your documents” without any actual progress or information.

It has now been 13 days since my first submission, which I consider unreasonable for a standard ID verification process.

I believe the company is intentionally delaying the verification and withdrawal procedure without proper communication.

I can provide:

- screenshots of submitted emails,
- screenshots of live chat conversations,
- and proof that documents were sent multiple times.

I kindly request AskGamblers to assist in resolving this issue and help ensure that 22Bet completes my verification and processes my withdrawal promptly.

Resolved

€1,002

Withdrawal pending since May 8th

Hi,

Would like to lodge a complaint where my withdrawal status was unappearing on 8th May'26.

After a few reports to the cust support, one said on the 14th it will solve the second said on the 16th.

This issue is not so difficult, where the operator can refund it to the main system, and I can withdraw it. But I don't know why the operator is making it like a difficult situation, and it is so frustrating.

Resolved

RM3,100

Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

Resolved

€520

withheld part of my deposit and closed my account after verification

22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.

Resolved

Withdrawal amount not credited to my gaming account

I am writing this complaint regarding a pending withdrawal which is not processed by 22bet even after more than 3 days ,after asking the customer support today they told me to wait for another 2-3 hrs it's been more than 6 hrs now i try to contact them again but they repeating the same messages again and are mainly focused on my 5 star ratings rather than focusing on solving my problem, I am worried about my money now I don't believe in them providing me any withdrawals anymore I have placed withdrawal from other platforms to the same bank account and seen my amount reflecting within hrs of me placing a request I don't even know what is taking so much time for 22bet alone to process a simple withdraw request for 3 days. I have tried to complain about this issues 2 times before here and both times the request was rejected stating not enough evidences against my claim, i will add on to each and every claim of mine in this mail via pdf please publish my request this time around I have only hopes on askgamblers now 🥺 please provide me my withdrawal and I am damn sure I am not going to play in that app again

Account ID:1576947541

Withdrawal amount:1600

Withdrawal timings: 9:55am. 30/03/2026

Withdrawal id number: 4671449223

I have attached the withdrawal requested proof along with account details and the customer support Chat I had this morning and after that as a proof of my claim

Resolved

₹1,600

Not credited my deposit balance

My account id- 408063431

I'm depositing 1500 rupees in my 22bet on date 03/03/2026. Automatic generated Rs.1498.36.

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.
Bank statement password :210919959093152070

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

Resolved