Complaint #405 1xBet Sportsbook

Account verification refusal and withheld funds

By smallpairholds

3 months ago

Hello AskGamblers team,

I am filing this complaint against 1xBet for refusing to verify my account and withholding my funds despite my full compliance with every verification request they have made. Account ID: 1440153259.

On January 21st, I attempted to withdraw my balance following a winning parlay bet settled in my favor after Bodø/Glimt defeated Manchester City in the UEFA Champions League. My withdrawal was blocked with the message: "ERROR — speak with customer service."

Since then, I have sent 1xBet 15 emails. They have not responded to a single one. My only means of communication is live chat, where agents routinely cut off sessions, paste boilerplate responses, request documents I have already provided, place me on extended holds, and instruct me to return in one hour, three hours, or 72 hours.

I have provided every document requested of me, including old and new passports, selfies for verification, screenshots of my sent emails as proof of prior submissions, and screenshots of my cryptocurrency wallet deposits.

The turning point came when 1xBet demanded personal information tied to my cryptocurrency wallet. I explained that I use a self-custody wallet, which by design does not have a registered name or email. I nevertheless provided documentation that satisfied their stated request. They then claimed that what I provided was not what they originally asked for. I have documented evidence proving that it was exactly what they asked for.

I have a substantial balance on my account. Because I was able to log in and continue using the platform, I initially believed this was a routine KYC process and continued to play. I now understand that 1xBet has no intention of completing verification. Their conduct, the unanswered emails, the shifting demands, and the outright contradiction of their own prior requests constitute bad faith. I am requesting AskGamblers' intervention to resolve this matter.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount $2540999

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

smallpairholds

2 weeks ago

AskGamblers,

Either 1xbet was gaslighting me or their departments don't communicate. After their last message telling me to check the old email that has never worked, I tried logging in out of desperation. To my surprise, an OTP code arrived at my new email. I was able to log in. The email on my account had already been changed.

So while the person representing 1xbet here was telling me to go back to square one, the change had already been made. Why they couldn't say that, I don't know.

I've withdrawn all my funds and will no longer be playing with 1xbet. This six month nightmare is over. And if I hadn't tried logging in on my own, I never would have known.

This process has cost me countless nights of sleep and has genuinely affected my mental health. I hope anyone reading this thinks twice before playing at 1xbet, where locking a verified account for months and dragging out simple requests appears to be standard practice.

The anger I've felt through this process has turned me off sportsbooks entirely. I won't be back.

Thank you to AskGamblers for the mediation. It's a shame 1xbet had to waste so much of my time and your's.

1xBet Sportsbook

• Representative

2 weeks ago

Hello,

Thank you for your message.

According to our records, a response was sent to the email address you used for communication — danhayward83@proton.me — on 04.05.2026 at 16:59

If you have not received it, we kindly recommend that you:

-Check your Spam/Junk folder;
-Check any filters or rules configured in your mailbox;
-Ensure that your mailbox is not full and can receive new messages;
-Search your mailbox for messages from our domain and support addresses.

At this stage, we recommend verifying that the email can be received correctly before proceeding further, as the requested information was already sent to the address above.

Best regards,
1xBet Team

smallpairholds

3 weeks ago

Not a surprising response, same as the previous four. Let me restate the facts.

I contacted AskGamblers after weeks of failed communication with 1xbet. After back and forth in this thread, I provided everything they asked for and 1xbet confirmed, right here, that my account was verified and in good standing.

Since then, I've been trying to resolve one remaining issue: I don't receive OTP emails from 1xbet, which means I can't log in. I provided every document requested. The documents are the same ones they already approved during verification. Their own employees said this should take 24 hours.

It has been almost a month. Every response from 1xbet is a request for more time. For something that should take less than a minute.

This goes against the spirit of this mediation service. I don't know why 1xbet is behaving this way. I have some ideas.

1xbet: when is the latest I can expect to access my account? I want a date. There must be a deadline.

1xBet Sportsbook Complaint Stats

Resolved 115 / 119

Avg. Amount $21,996

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Verification issue that takes too long

I have been trying to change my phone number on my 1xBet account (ID: 1172291219) since May 19th. Despite sending all the required documents as requested by 1xBet support (as shown in the attached screenshots of our email correspondence), I have received no update and my account remains restricted. I have attached the proof of my account balance and the full history of my emails to 1xBet support. Please help me resolve this verification issue.

81h left

Transactions stuck for 8 days

My 1xBet account - 134003999 is fully verified, and I am a regular user with prior successful transactions. Front-line customer care has repeatedly failed to resolve my issue over the last 8 days.

Please find all legal evidence attached below.

Player ID: 134003999

Deposit Request Payment Query: Nº18127145

Date of Transaction - 13/06/2026

Withdrawal Request Payment Query: Nº18127346

Date of Transaction - 11/06/2026

NOTE - All the evidence (Bank account statement, Payment screenshot, Video of logging in to my bank account and showing the transaction) has been attached to the tickets(payment queries) created in the 1xBet platform.

Total Amount Blocked: 50k INR (Withdrawal) + 20k INR (Deposit) = 70k INR

83h left

₹70,000

Withdrawal not received INR 49700

I am filing this complaint regarding a missing withdrawal of ₹49,700 from my 1xBet account (ID: 359341347).

The withdrawal was requested on 9 May 2026 and was marked as "successful" by 1xBet. However, the funds never reached my bank account.

Since then, I have spent more than 40 days trying to resolve this issue.

During this time, I provided this evidence

1. Multiple bank statements

2. Official Stamped Letter From Bank

3. Screenshots

4. Video recordings of my bank account transaction history

5. Additional updated bank statements

I provided every document requested.

To verify the issue, I contacted my bank (Slice Bank). After reviewing my account, the bank confirmed that the disputed ₹49,700 was never credited to my account.

I also obtained an official stamped letter from the bank confirming that the funds were not received.

The UTR/reference number provided by 1xBet was also checked by the bank. Slice Bank confirmed that they could not find or trace this UTR in their records.

Despite providing this evidence, 1xBet has not provided any proof that the funds were actually delivered to my account.

They have not provided: a transaction receipt, settlement confirmation, proof of delivery, confirmation from the sender's bank, and evidence of the Transaction

Instead, support repeatedly tells me to contact my bank using the same UTR, which I already did and gave them a letter.

The problem is that I have already done this many times. My bank has already investigated the matter, issued an official letter, and advised that any further investigation must be carried out from the sender's side through the sender's bank or payment provider.

Even after showing screenshots and official confirmation from the bank, 1xBet support continues repeating the same response and closes the conversation without addressing the bank's findings.

At this point, I am only requesting a proper trace/investigation through the sender's bank or payment provider and return of the missing ₹49,700.

I have cooperated fully, provided every document requested, and supplied official bank evidence confirming non-receipt of funds.

I am seeking assistance because after more than 40 days, the issue remains unresolved, and I am still being directed back to my bank despite the bank already completing its investigation.

Thank you.

Player ID: 359341347

75h left

₹49,700

Cleared of fraud by the operaot but completed withdrawal never received

Hello,

I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

When I re-inquired about the missing funds, the support team completely changed their story and brazenly told me that "there are no funds to be paid out." They also kept giving me generic macro replies ("The Security Department has provided the necessary information") to dodge the issue.

This is a direct contradiction. They cannot officially claim the withdrawal was "completed" in one email, and then tell me there is "no money to pay" when the funds never arrived in my bank.

Since their own security department officially admitted I played fairly, and their email claims the withdrawal is complete, they must either provide the actual bank transfer receipt proving they sent it, or immediately pay me my legitimate funds.

I have attached the exact email where they state I did not commit fraud and claim the withdrawal is complete. Please help me get my money back.

Thank you.

78h left

₩301,358

Marked Completed but Funds Not Received in Bank Account

I am filing a complaint regarding a withdrawal from my 1xBet account that was marked as completed, but I have not received the funds in my bank account.
Details:
Operator: 1xBet
Withdrawal Request No.: 4938809435
Amount: 1000 INR
Request Date: 13.06.2026 at 10:24
Status: Approved / Completed
Payment Method: Bank Transfer (Electronic)
On 16.06.2026, I received a notification stating: "E-transfer No. 4938809435 made using Bank transfer, payment amount: 1000.00 INR, has been completed." The transaction history in my account also shows the withdrawal as completed.
However, despite the withdrawal being marked as completed, the funds have not been credited to my bank account. I have checked my bank account and transaction history and there is no incoming transfer for this amount.

Rejected

₹1,000

Withdrawal not received

It's been 15days now and I still haven't received my funds. Payment query is stuck from last 15days. I am getting ai response from 1xbet fake UTR shared by 1xbet, no response. Simply getting ai response. I request you to please transfer my funds. I request you to please give a fair resolution and transfer my hard earned money as soon as possible.

61h left

₹59,000

Deposit issue of INR 27000

Hello askgamblers team,

I made a deposit of 27000 rupees on 12th June at 9:48 am but the problem is that I still haven't received the amount in my 1xbet which is quite concerning for me.

I have been waiting for the amount to be credited to my 1xbet account since yesterday but it's not happening.

27k is a big amount for me so it has started to bother me a lot. I have made multiple calls to customer care but I couldn't get any positive response.

I want you to look into this issue as soon as possible.

It will be a great help.

Thanks!

Rejected

₹27,000

Endless verification process and repeated document requests

I would like to file a complaint regarding the handling of my account verification and withdrawal request.

My account has been under verification for an extended period of time. During this process, I have fully cooperated and submitted every document requested by the operator.

Documents submitted:

1. National ID Card
2. Verification Selfie
3. Official bKash Account Statement
4. Utility Bill (Proof of Address)
5. Passport
6. Government TIN Certificate

The main issue is that after submitting each document, I am asked to wait up to 72 hours for verification. Instead of receiving a verification result, I am repeatedly asked to provide another document. This cycle has continued multiple times.

I have also repeatedly asked for an update regarding the status of my case and an estimated timeframe for completion. However, most of the responses I receive are generic messages stating that my case has been forwarded to a specialist or that I should continue waiting for notification by email.

At this point, I am concerned about the length of the verification process and the repeated requests for additional documents after long waiting periods. I would appreciate assistance in obtaining a clear explanation from the operator regarding what remains to be verified and when a final decision on my account and withdrawal request will be made.
The documents i have sent is more than enough for kyc but they are delaying my verification process by doing drama.
They have hold my 1290700 bdt.

Resolved

৳1,290,700

Unjustified withdrawal delay and verification issues ID 1300335797

Dear AskGamblers Team,

I am submitting this formal complaint against 1xBet regarding an ongoing issue with my fully verified account.

For over a month, I have been trying to withdraw my funds, but the platform continuously rejects my requests. Every time I complete the required verification steps and send the requested "selfie with support messages," they reject it under the repetitive pretense that the photos are "unclear," despite the fact that I have provided multiple high-quality, clear, and perfectly readable photos.

I have tried contacting their support and security teams via email and live chat to resolve this, but they either ignore my messages or reply with automated excuses to delay the payment. This continuous stalling is a clear violation of their terms of service, and they are withholding my legitimate funds without any valid legal or security reason.

I request the AskGamblers team to intervene, compel 1xBet to conduct a proper manual review of my account, and release my pending funds immediately.

Thank you for your assistance.

Resolved

₹90,000

Holding my winnings hostage with endless KYC delays

Dear AskGamblers Complaints Team,

I am filing this formal arbitration request against 1xBet for its predatory, unethical, and systematic refusal to payout my legitimate sports betting winnings of MYR 3,504.50. The operator is intentionally abusing the KYC process to hold my funds hostage, hoping to wear down my patience so I will gamble my winnings back.

Below is the irrefutable timeline of 1xBet’s deliberate stalling tactics:

* May 19, 2026 (Deposit & Win): I made three separate deposits via bank card, totaling MYR 610. I placed a legitimate bet on a sports match and won MYR 2,284.50, bringing my total account balance to MYR 2894.50.

* May 19, 2026 (The Payout Block): I submitted a withdrawal request for MYR 2,500. 1xBet instantly blocked my payout with a "Document required" alert. I contacted their security team immediately on the same day.

* May 19 – 21, 2026 (Phase 1): They demanded proof of my deposit history, National ID, and personal selfies. I fully complied and submitted everything on time.

* May 22, 2026 (Phase 2 Delay): Instead of approving my payout, they dragged the process further by demanding Utility Bills. I submitted it immediately.

* May 26, 2026 (Phase 3 Delay): They prolonged the delay again, demanding photos of my Driver’s License. I submitted it immediately.

* May 29, 2026 (Phase 4 Delay): They came back with yet another piecemeal demand for my Passport photos. I submitted it immediately.

* June 1, 2026 (Latest Robotic Response): Today, after 13 consecutive days of total cooperation, instead of processing my funds, they sent me yet another automated canned response stating: "Your request is still under review... We kindly ask for your patience."

The Breach of Regulatory Conduct:

Since May 19th, 1xBet has provided absolutely zero transparent communication regarding the status or timeframe of my verification. This is a textbook "Piecemeal KYC" strategy, which is heavily penalized under international gambling regulations. By requesting one document every two days and providing automated silence, 1xBet is intentionally weaponizing the verification process as a predatory psychological trap to delay payouts for low-tier winnings.

My identity is fully verified, and my deposit funds are clean. I have zero account violations.

I respectfully request the AskGamblers Team to officially intervene, investigate this predatory conduct, and compel 1xBet to release/approve my withdrawal immediately. I am attaching full, chronological screenshot evidence of all my document submissions, betting history, and 1xBet's repetitive robotic email responses.

My 1xBet UID: 1661484269

Resolved

RM2,500