Complaint #405 1xBet Sportsbook

Account verification refusal and withheld funds

By smallpairholds

7 months ago

Hello AskGamblers team,

I am filing this complaint against 1xBet for refusing to verify my account and withholding my funds despite my full compliance with every verification request they have made. Account ID: 1440153259.

On January 21st, I attempted to withdraw my balance following a winning parlay bet settled in my favor after Bodø/Glimt defeated Manchester City in the UEFA Champions League. My withdrawal was blocked with the message: "ERROR — speak with customer service."

Since then, I have sent 1xBet 15 emails. They have not responded to a single one. My only means of communication is live chat, where agents routinely cut off sessions, paste boilerplate responses, request documents I have already provided, place me on extended holds, and instruct me to return in one hour, three hours, or 72 hours.

I have provided every document requested of me, including old and new passports, selfies for verification, screenshots of my sent emails as proof of prior submissions, and screenshots of my cryptocurrency wallet deposits.

The turning point came when 1xBet demanded personal information tied to my cryptocurrency wallet. I explained that I use a self-custody wallet, which by design does not have a registered name or email. I nevertheless provided documentation that satisfied their stated request. They then claimed that what I provided was not what they originally asked for. I have documented evidence proving that it was exactly what they asked for.

I have a substantial balance on my account. Because I was able to log in and continue using the platform, I initially believed this was a routine KYC process and continued to play. I now understand that 1xBet has no intention of completing verification. Their conduct, the unanswered emails, the shifting demands, and the outright contradiction of their own prior requests constitute bad faith. I am requesting AskGamblers' intervention to resolve this matter.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount $2540999

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

smallpairholds

4 months ago

AskGamblers,

Either 1xbet was gaslighting me or their departments don't communicate. After their last message telling me to check the old email that has never worked, I tried logging in out of desperation. To my surprise, an OTP code arrived at my new email. I was able to log in. The email on my account had already been changed.

So while the person representing 1xbet here was telling me to go back to square one, the change had already been made. Why they couldn't say that, I don't know.

I've withdrawn all my funds and will no longer be playing with 1xbet. This six month nightmare is over. And if I hadn't tried logging in on my own, I never would have known.

This process has cost me countless nights of sleep and has genuinely affected my mental health. I hope anyone reading this thinks twice before playing at 1xbet, where locking a verified account for months and dragging out simple requests appears to be standard practice.

The anger I've felt through this process has turned me off sportsbooks entirely. I won't be back.

Thank you to AskGamblers for the mediation. It's a shame 1xbet had to waste so much of my time and your's.

1xBet Sportsbook

• Representative

5 months ago

Hello,

Thank you for your message.

According to our records, a response was sent to the email address you used for communication — danhayward83@proton.me — on 04.05.2026 at 16:59

If you have not received it, we kindly recommend that you:

-Check your Spam/Junk folder;
-Check any filters or rules configured in your mailbox;
-Ensure that your mailbox is not full and can receive new messages;
-Search your mailbox for messages from our domain and support addresses.

At this stage, we recommend verifying that the email can be received correctly before proceeding further, as the requested information was already sent to the address above.

Best regards,
1xBet Team

smallpairholds

5 months ago

Not a surprising response, same as the previous four. Let me restate the facts.

I contacted AskGamblers after weeks of failed communication with 1xbet. After back and forth in this thread, I provided everything they asked for and 1xbet confirmed, right here, that my account was verified and in good standing.

Since then, I've been trying to resolve one remaining issue: I don't receive OTP emails from 1xbet, which means I can't log in. I provided every document requested. The documents are the same ones they already approved during verification. Their own employees said this should take 24 hours.

It has been almost a month. Every response from 1xbet is a request for more time. For something that should take less than a minute.

This goes against the spirit of this mediation service. I don't know why 1xbet is behaving this way. I have some ideas.

1xbet: when is the latest I can expect to access my account? I want a date. There must be a deadline.

1xBet Sportsbook Complaint Stats

Resolved 171 / 176

Avg. Amount $15,214

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 122 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Deposit query over a month

1xbet ethiopia

Dear Customer Support Team,

I am writing to formally express my dissatisfaction and raise a complaint regarding the unacceptable delay in processing my deposit inquiry.

It has now been over a month, and despite submitting all the required supporting documents, my issue remains unresolved. This prolonged delay is extremely frustrating and falls far below the level of service I expect.

For your reference, please find my details below:

Query Number: 22951860
Account Number/ID: 1181797005
Transaction Reference: FT26270XSWN6
Date of Transaction : 09/27/2026 5:25 PM

I have already provided all the necessary documents, so I do not understand why this matter is still pending without a proper resolution or clear explanation.

I request that you:

Investigate this matter immediately.
Provide a clear explanation for the delay.
Expedite the processing and resolution of my deposit.
Provide a definite timeline for when this issue will be resolved.
Please treat this email as a formal complaint and escalate it to the relevant department if necessary.

I expect an immediate response and a concrete resolution rather than further delays or generic updates.

Your urgent attention to this matter is highly appreciated.

92h left

Ignore and ghosted me despite I sent all the evidence required by them

I have made every reasonable effort to cooperate with 1xBet. I have submitted the requested evidence, provided proof of phone-number ownership, and repeatedly contacted customer support in an attempt to resolve this matter.

Nevertheless, four full months have passed without a single meaningful update. Each time I contact customer support, I receive the same generic answers without any actual information about the progress of my case.

This situation has caused considerable frustration and has left me without clarity regarding my withdrawal, verification status, and account merger.

I am bringing this complaint to this platform because my direct attempts to resolve the matter with 1xBet have not produced a satisfactory result.

I sincerely request the complaint platform’s assistance in obtaining a proper response from 1xBet. I expect the company to review my evidence, explain the reason for the prolonged delay, address my request to retain account ID 1741605489 as my active account, and provide a fair resolution to my pending withdrawal.

89h left

RM8,000

Account blocked for alleged gambling addiction

I am submitting this complaint against 1xbet regarding the blocking of my account for an alleged gambling addiction that i never reported, and the withholding of a deposit of 500,000 xaf that was never credited to my gaming account.

My account details are as follows: operator 1xbet, player id 1283722851, registered email < semt to the casino >, registered phone and name < removed >

The issue is that i made a deposit of 500,000 xaf via mobile money from the number 237690132690. the amount was debited from my mobile account but was never credited to my 1xbet gaming account. i immediately reported this missing deposit to 1xbet customer support through a request, providing proof of the transaction. shortly after, i lost access to my account, which was blocked without explanation.

After multiple requests to [email protected] with my id and identity document, i received no response. i then contacted [email protected]. they informed me that, according to their security department, my account had been blocked at my request due to gambling addiction. i formally contest this: i never requested any self-exclusion or blocking of my account for gambling addiction, and i never reported any such problem.

[email protected] then advised me that, if i did not request the block myself, i should email [email protected] with evidence of my communication with scammers, and that the managers would unblock my account via a simplified procedure. i followed this instruction and sent a complete email to [email protected] from my registered email address, with the subject "demande de déblocage – blocage non sollicité – preuves jointes – id 1283722851". this email included: (1) a formal request to unblock via the simplified procedure, contesting that i requested the block; (2) photos of my national identity card (front and back, jpeg photo format, over 1 mb each); (3) proof of the missing 500,000 xaf deposit (mobile money debit from 237690132690 showing amount, date, time and transaction number); (4) proof of my initial request to customer support regarding the missing deposit; (5) a screenshot of the response from [email protected] indicating the procedure to follow. to date, i have received no response from [email protected].

My request is that 1xbet: (1) provides proof of the alleged self-exclusion request that i supposedly made, including date, channel and content; (2) acknowledges that this block was not requested by me and lifts the restriction on my account; (3) credits or refunds the deposit of 500,000 xaf that was debited from my mobile account and never credited to my gaming account.

I have attached screenshots of my correspondence with [email protected], the response from [email protected], proof of the missing deposit, and proof of my initial support request, as evidence that i have exhausted all internal channels. i am ready to provide any further documentation required.

thank you for your assistance.

sincerely,

player id 1283722851

67h left

FCFA500,000

My 1200 MRU deposit has not been credited for 9 days

I am submitting this complaint regarding a 1200 MRU deposit that was never credited to my 1xBet account.

Account ID: 1336690559

Amount: 1,200.00 MRU

Date of deposit: 28-10-2026 at 15:36:43

Transaction Reference: TR07284141427

Agent name: Amar Soueilem - 48593686

I made this deposit through the agent provided by 1xBet in Mauritania. The money was taken from my account and I have the official receipt as proof, which I have attached to this complaint.

Since 28-10-2026, I have contacted 1xBet support many times by email. Every time I receive the exact same automatic reply: "We are still working on solving the problem."

It has now been 9 days, and my deposit is still not credited. I have never received a real answer from a human agent, a complaint number, or any solution.

I have provided all the evidence requested, including the deposit receipt with the amount, date, reference number, and agent details.

Resolution requested:

I ask AskGamblers to help me get my 1200 MRU credited to my account 1336690559 immediately, or to get a full refund.

Thank you for your help.

61h left

MUR1,200

Unjustified refusal to withdraw

Subject / Issue Summary:

Refusal of withdrawal and withholding of winnings (38,911 DZD) after successful bets - Player ID: 1686218107.

Detailed Description of the Case:

I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.

My current account balance has now reached 38,911 DZD (Player ID: 1686218107), which was fairly won after successfully completing all wagering requirements and winning my bets.

Despite having a verified account and fulfilling all conditions, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money. When I try to withdraw via my crypto wallet, they reject it and insist on using BaridiMob, even though BaridiMob is the core problem, and the system blocks it too—which is a completely illogical contradiction.

The customer support and live agents refuse to solve the problem and instead respond with very repetitive and provoking phrases.

Specific Demand / What I Expect from the Operator:

I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 38,911 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

61h left

د.ج.38,911

Deposit no credited amount 4011 UPI payment

I made a deposit of ₹4,011 to my 1xBet account through PhonePe UPI on 3 November 2026 at approximately 8:12 PM IST. The transaction was successful, the deposit has not been credited to my 1xBet account.

Recipient UPI ID gpay-12191671353@okbizaxis
Sender details Bank account ending 7582
Amount 4011
Date of deposit 03/11/2026
UTR / Reference No. 570151779229

60h left

₹4,011

Withdrawal amount not credited in my bank account

Hello AskGamblers Team,

I am filing a complaint against 1xBet Sportsbook.

My 1xBet account is registered with mobile number +91 9553218650. I have placed a withdrawal request of 7500.00 INR on 09/10/2026 at 23:27 via Bank Transfer new method. The transaction ID is No. 23657200.

Till now, the amount has not been credited to my bank account. The payment query is showing as Active and In progress since 11/10/2026, but there has been no update for 20 days.

I contacted 1xBet support, but they are delaying without a proper reason. I have not violated any terms. I have not used any VPN, bonus abuse, or multiple accounts. I am ready to provide full KYC: Aadhaar, PAN, Bank statement.

Please help me to get my 7500 INR. I have attached a screenshot of the payment query showing the in-progress status.

My email: <removed>

My 1xBet ID: Please check with my mobile number

87h left

₹7,500

Unresolved deposit of 17500 BDT pending for 19 days

Hello AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit on 1xBet.

On 12/10/2026 at 20:37, I made a deposit of 17,500 BDT via LightSpeed Bkash. The amount was successfully debited from my bKash account, but the funds have not been credited to my betting balance.

I opened an official payment query (Query No: 23772989) on the same date. Despite submitting all verified transaction details, official bKash statements, and payment proofs, the status has been kept as "In progress" for 19 days without any valid explanation or resolution. Customer support repeatedly delays the issue and refuses to provide a clear timeframe.

Transaction Details:
- Player ID: 1773452139
- Payment Query No: 23772989
- Payment Method: LightSpeed Bkash
- Transaction ID (TrxID): DJC2TWP2PY
- Agent Bkash Number: 01632379335
- Amount: 17,500 BDT
- Date & Time: 12/10/2026, 20:37

I request AskGamblers to intervene and help hold the operator accountable to credit the deposited 17,500 BDT to my player balance immediately.

Resolved

৳17,500

Unjustified refusal to withdraw

Subject / Issue Summary:
Refusal of withdrawal and withholding of winnings (18,225 DZD) despite fulfilling all wagering requirements - Player ID: 1686218107.
Detailed Description of the Case:
I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.
My current account balance is 18,225 DZD (Player ID: 1686218107), which was fairly won after successfully completing all the forced wagering and turnover requirements set by the platform (including betting on the PSG vs. Lyon match).
Despite having a verified account and a history of successful payouts via BaridiMob, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money, offering contradictory payment rules and removing alternative deposit/withdrawal methods.
The customer support simply refuses to solve problems or help at all, and instead responds with very provoking phrases and automated replies, of course.
Specific Demand / What I Expect from the Operator:
I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 18,225 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

Resolved