Complaint #405 1xBet Sportsbook

Account verification refusal and withheld funds

By smallpairholds

6 months ago

Hello AskGamblers team,

I am filing this complaint against 1xBet for refusing to verify my account and withholding my funds despite my full compliance with every verification request they have made. Account ID: 1440153259.

On January 21st, I attempted to withdraw my balance following a winning parlay bet settled in my favor after Bodø/Glimt defeated Manchester City in the UEFA Champions League. My withdrawal was blocked with the message: "ERROR — speak with customer service."

Since then, I have sent 1xBet 15 emails. They have not responded to a single one. My only means of communication is live chat, where agents routinely cut off sessions, paste boilerplate responses, request documents I have already provided, place me on extended holds, and instruct me to return in one hour, three hours, or 72 hours.

I have provided every document requested of me, including old and new passports, selfies for verification, screenshots of my sent emails as proof of prior submissions, and screenshots of my cryptocurrency wallet deposits.

The turning point came when 1xBet demanded personal information tied to my cryptocurrency wallet. I explained that I use a self-custody wallet, which by design does not have a registered name or email. I nevertheless provided documentation that satisfied their stated request. They then claimed that what I provided was not what they originally asked for. I have documented evidence proving that it was exactly what they asked for.

I have a substantial balance on my account. Because I was able to log in and continue using the platform, I initially believed this was a routine KYC process and continued to play. I now understand that 1xBet has no intention of completing verification. Their conduct, the unanswered emails, the shifting demands, and the outright contradiction of their own prior requests constitute bad faith. I am requesting AskGamblers' intervention to resolve this matter.

Disputed sportsbook 1xBet Sportsbook

Reason Verification issues

Amount $2540999

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

smallpairholds

3 months ago

AskGamblers,

Either 1xbet was gaslighting me or their departments don't communicate. After their last message telling me to check the old email that has never worked, I tried logging in out of desperation. To my surprise, an OTP code arrived at my new email. I was able to log in. The email on my account had already been changed.

So while the person representing 1xbet here was telling me to go back to square one, the change had already been made. Why they couldn't say that, I don't know.

I've withdrawn all my funds and will no longer be playing with 1xbet. This six month nightmare is over. And if I hadn't tried logging in on my own, I never would have known.

This process has cost me countless nights of sleep and has genuinely affected my mental health. I hope anyone reading this thinks twice before playing at 1xbet, where locking a verified account for months and dragging out simple requests appears to be standard practice.

The anger I've felt through this process has turned me off sportsbooks entirely. I won't be back.

Thank you to AskGamblers for the mediation. It's a shame 1xbet had to waste so much of my time and your's.

1xBet Sportsbook

• Representative

3 months ago

Hello,

Thank you for your message.

According to our records, a response was sent to the email address you used for communication — danhayward83@proton.me — on 04.05.2026 at 16:59

If you have not received it, we kindly recommend that you:

-Check your Spam/Junk folder;
-Check any filters or rules configured in your mailbox;
-Ensure that your mailbox is not full and can receive new messages;
-Search your mailbox for messages from our domain and support addresses.

At this stage, we recommend verifying that the email can be received correctly before proceeding further, as the requested information was already sent to the address above.

Best regards,
1xBet Team

smallpairholds

3 months ago

Not a surprising response, same as the previous four. Let me restate the facts.

I contacted AskGamblers after weeks of failed communication with 1xbet. After back and forth in this thread, I provided everything they asked for and 1xbet confirmed, right here, that my account was verified and in good standing.

Since then, I've been trying to resolve one remaining issue: I don't receive OTP emails from 1xbet, which means I can't log in. I provided every document requested. The documents are the same ones they already approved during verification. Their own employees said this should take 24 hours.

It has been almost a month. Every response from 1xbet is a request for more time. For something that should take less than a minute.

This goes against the spirit of this mediation service. I don't know why 1xbet is behaving this way. I have some ideas.

1xbet: when is the latest I can expect to access my account? I want a date. There must be a deadline.

1xBet Sportsbook Complaint Stats

Resolved 152 / 158

Avg. Amount $16,809

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 19 days, while the average duration across all operators is 7 days.

1xBet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal Method Still Unavailable

Dear AskGamblers Support,

I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

1xBet User ID: 504475939

I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

I have attached all relevant evidence, including the original withdrawal error showing that the withdrawal option was blank and greyed out, my previous successful transactions, the new deposit, the required bet at minimum odds of 1.10, the information sent to the Security team, the new withdrawal request showing as declined, and the emails I sent to 1xBet.

I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

Thank you for your assistance.

71h left

ر.س.‏3,500

1xbet wrong settlement slip 87909268323

> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
> All intervals 1-3 were 0-0, so "Neither" should win. Please review attached screenshots.
>
> Thank you.

52h left

Rp4,639,180

Withdrawal Marked as Processed but Funds Not Received

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

Sincerely,

Arda

46h left

TL5,000

Deposit 7000 YER not credited

My account ID is 1784128719

On 18/09/2026 at 09:23 I made a deposit of 7,000 YER (6,900 net) via Floosak app to Hood Cash 26.

Transaction ID: 81277204

Receiver: Huda Al-Asbahi - Wallet Jib - 2248114

Purpose: Hesab Majnoun

The amount was deducted from my Floosak wallet and the transaction is successful (see receipt), but it was never credited to my 1xBet account.

I contacted 1xBet support but they did not credit it.

I have attached the official receipt from Floosak as proof.

I request AskGamblers to help me get this 7,000 YER deposit credited.

Disputed amount: 7,000 YER

Payment method: Hood Cash 26 / Floosak

---

43h left

ر.ي.‏7,000

Delayed withdrawal for 17 days ID 730651007

My withdrawal request has been pending for more than 17 days without any progress or explanation. I have submitted all requested verification documents and official bank statements multiple times via email and live chat, but I have received no response or support.

Account Details:

Account ID: 730651007

Inquiry No: 22023914

Withdrawal Request No: 5265223259

If there is an issue with the selected payment system, please cancel the request and return the funds to my main account balance so I can choose another withdrawal method. I ask AskGamblers team to assist in resolving this payout delay.

71h left

ман.500

Withdrawal impossible

Hello, I'm writing to explain my problem:

I opened a 1xbet account in August 2025 (id:1369669989 name < removed >, making two deposits totaling €320. Both deposits (I've attached proof) were made using Binance Pay.

I've wagered my deposits more than 10 times in total.

I've been trying to withdraw money for over six months.

I'm using the same method as for my deposits, namely Binance Pay. It's not working; the withdrawal is refused, with the reason given being that you must use the same method as for deposits.

I've contacted 1xbet's chat, phone support, and email (more than 50 times—the list is incredibly long!).

They keep telling me the same thing: "Use the same method as for deposits." When I explain that I'm doing exactly what I want, I either get no response or I'm told to make a new deposit to activate a new method. Except I can't deposit (and I really don't want to!) because it seems the account is blocked; I no longer have access to the deposit methods (I've attached a screenshot showing an "authorization error").

Thank you for your work!

45h left

€320

impossible to withdraw

1xBet is blocking my crypto withdrawal and repeatedly requesting Binance transaction documents even though my deposit was made directly from my MetaMask wallet. I have provided blockchain evidence and proof that 1xBet already successfully processed a withdrawal to the same wallet. Security continues to respond that documents are missing without identifying which document is required. They are consistently delaying the issue on customer support chat, not replying the mails I've sent to the security, finance, operations teams.

21h left

$399

Repeated withdrawal rejections and failure to resolve payment issues

I am filing this formal complaint against 1xBet due to repeated withdrawal rejections and the failure of their customer support team to provide a solution.

Since September 20, 2026, I have been unable to withdraw my funds despite multiple attempts.

The following withdrawals were rejected:

September 20, 2026, at 10:15 PM: $100 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:25 AM: $50 USD — Rejected by the operator due to a payment error.
September 22, 2026, at 7:48 AM: $54 USD — Rejected because withdrawals must use the same payment details used for deposits.

I want to emphasize that I am already using the same payment method that I used to deposit money into my account. Furthermore, I have successfully completed several withdrawals using this exact same payment method in the past.

Despite repeatedly contacting customer support, I have received nothing but generic responses. They have failed to provide a specific explanation, a practical solution, or confirmation that my case has been escalated to the appropriate department.

I find it particularly concerning that my withdrawal requests have been rejected for different reasons, even though I have not changed my payment method.

I am not requesting any special treatment. I simply want to access my funds using a payment method that has previously worked without issues.

I am requesting AskGamblers' assistance in resolving this dispute and obtaining the following from 1xBet:

A proper investigation into the repeated withdrawal rejections.
A clear explanation of the actual reason my withdrawals are being rejected.
Escalation to the appropriate payment department and a practical solution that allows me to withdraw my funds.
Confirmation of when I can expect this issue to be resolved.

I have screenshots documenting the rejected withdrawal attempts and can provide evidence of my previous successful withdrawals using the same payment method.

I would appreciate AskGamblers' assistance in resolving this matter, as my repeated attempts to obtain a solution directly from 1xBet have been unsuccessful.

20h left

$54

Unsuccessful Deposit

On 08/09/2026, I deposited 122 ETB via Telebirr. The funds were debited but never credited.

On 19/09/2026, 1xBet failed to meet their own deadline.

On 22/09/2026, support agent "Bright" explicitly stated: "This is a bit more complex than we first thought... we don't have a specific finish date just yet." 1xBet has officially abandoned their internal investigation timeline.

I am requesting immediate mediation and a refund of my 122 ETB.

17h left

ብር122

Formal Complaint 1xBet Withdrawal Dispute Account ID 1731548715

I deposited funds using Bybit Pay and I am attempting to withdraw my remaining balance of $31.01 to the exact same Bybit Pay account (UID: 581689249).

The platform system and live support repeatedly reject the withdrawal claiming a failure to match the deposit method, despite providing full evidence that the payment method and UID are identical.

Live support refuses to review the transaction history manually.

68h left

$31