My 1200 MRU deposit has not been credited for 9 days

I am submitting this complaint against 1xbet regarding the blocking of my account for an alleged gambling addiction that i never reported, and the withholding of a deposit of 500,000 xaf that was never credited to my gaming account.

My account details are as follows: operator 1xbet, player id 1283722851, registered email < semt to the casino >, registered phone and name < removed >

The issue is that i made a deposit of 500,000 xaf via mobile money from the number 237690132690. the amount was debited from my mobile account but was never credited to my 1xbet gaming account. i immediately reported this missing deposit to 1xbet customer support through a request, providing proof of the transaction. shortly after, i lost access to my account, which was blocked without explanation.

After multiple requests to [email protected] with my id and identity document, i received no response. i then contacted [email protected]. they informed me that, according to their security department, my account had been blocked at my request due to gambling addiction. i formally contest this: i never requested any self-exclusion or blocking of my account for gambling addiction, and i never reported any such problem.

[email protected] then advised me that, if i did not request the block myself, i should email [email protected] with evidence of my communication with scammers, and that the managers would unblock my account via a simplified procedure. i followed this instruction and sent a complete email to [email protected] from my registered email address, with the subject "demande de déblocage – blocage non sollicité – preuves jointes – id 1283722851". this email included: (1) a formal request to unblock via the simplified procedure, contesting that i requested the block; (2) photos of my national identity card (front and back, jpeg photo format, over 1 mb each); (3) proof of the missing 500,000 xaf deposit (mobile money debit from 237690132690 showing amount, date, time and transaction number); (4) proof of my initial request to customer support regarding the missing deposit; (5) a screenshot of the response from [email protected] indicating the procedure to follow. to date, i have received no response from [email protected].

My request is that 1xbet: (1) provides proof of the alleged self-exclusion request that i supposedly made, including date, channel and content; (2) acknowledges that this block was not requested by me and lifts the restriction on my account; (3) credits or refunds the deposit of 500,000 xaf that was debited from my mobile account and never credited to my gaming account.

I have attached screenshots of my correspondence with [email protected], the response from [email protected], proof of the missing deposit, and proof of my initial support request, as evidence that i have exhausted all internal channels. i am ready to provide any further documentation required.

thank you for your assistance.

sincerely,

player id 1283722851

Subject / Issue Summary:

Refusal of withdrawal and withholding of winnings (38,911 DZD) after successful bets - Player ID: 1686218107.

Detailed Description of the Case:

I am submitting this complaint against the operator for unlawfully withholding my legitimate funds.

My current account balance has now reached 38,911 DZD (Player ID: 1686218107), which was fairly won after successfully completing all wagering requirements and winning my bets.

Despite having a verified account and fulfilling all conditions, the operator's system completely blocks withdrawal options and refuses to allow me to withdraw my money. When I try to withdraw via my crypto wallet, they reject it and insist on using BaridiMob, even though BaridiMob is the core problem, and the system blocks it too—which is a completely illogical contradiction.

The customer support and live agents refuse to solve the problem and instead respond with very repetitive and provoking phrases.

Specific Demand / What I Expect from the Operator:

I request the intervention of AskGamblers to compel the operator's financial department to manually process and release my full balance of 38,911 DZD directly to my BaridiMob CCP account (00799999001484603539) immediately, without any further automated restrictions or unjustified delays.

Hello AskGamblers Team,

I am filing a complaint against 1xBet Sportsbook.

My 1xBet account is registered with mobile number +91 9553218650. I have placed a withdrawal request of 7500.00 INR on 09/10/2026 at 23:27 via Bank Transfer new method. The transaction ID is No. 23657200.

Till now, the amount has not been credited to my bank account. The payment query is showing as Active and In progress since 11/10/2026, but there has been no update for 20 days.

I contacted 1xBet support, but they are delaying without a proper reason. I have not violated any terms. I have not used any VPN, bonus abuse, or multiple accounts. I am ready to provide full KYC: Aadhaar, PAN, Bank statement.

Please help me to get my 7500 INR. I have attached a screenshot of the payment query showing the in-progress status.

My email: <removed>

My 1xBet ID: Please check with my mobile number

My winnings of 3300gh cedis was not credited to my mobile account, I was asked to create a query which I did and was given a specific period of 9days to get result. After the 9 days elapsed, there is no positive result and the funds are still withheld as of now. It has been 27 days now and customer chat doesn't give any positive feedback that I will get my funds anytime soon.