Trino partners - Unpaid comission for december and zero contact from managers

Hi

We have pending affiliate commission for the period Dec, we have been pushing for the payment for a month now, without receiving the payments and ZERO contact from manager. The total commission is €1.200, and we are hoping to get this case settled soon.
Dec payment was not even approved nor requested. No contact from manager and management at all, I'm being ignored.

Kind regards < first name removed >

Dear Harry0405,


Thank you for bringing this to our attention!

We apologise for the lack of response from your current manager, as she is currently on vacation. In the meantime, please feel free to contact another account manager, Hanna, who will assist you in sorting everything out. You can reach her via Skype at: live:.c­id.86­1cf­a42­55d­22530.

Regarding your payment, at the beginning of the month, the traffic you sent showed suspicious signs of being motivated traffic, with a high percentage of single depositors. As a result, the payment was put on hold to observe the players’ activity. This matter was previously discussed with your account manager.

Currently, we can see activity on your account and can confirm that the traffic is fine. Your payment has been approved, and you can now request it.


Best regards,
Trino Partners Team

Dear @Harry0405,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello @Askgamblers!

My bill got aprroved, but not paid yet, so I'm waiting for it to be done. Once I get it, I'll update it here.

Seems like everything is going fine, We found a way to keep our cooperation with new manager.

Dear @Harry0405,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Haven't got payment yet, but I got informed, that I should be done this week. I'll update it once I get paid.

Dear Harry0405,


We understand your concerns and appreciate your patience.

Your payment was temporarily placed on hold due to a standard fraud check. Since the verification was completed after the designated payout period, your payment will now be processed along with all January commissions.

Please note that our scheduled payout dates are between the 10th and 20th of each month. However, we are prioritizing your payment to ensure it is processed as soon as possible.

Thank you once again for your patience and understanding.


Kind regards,
Trino Partners Team

Dear @Harry0405,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, I got informed as It says above: "Please note that our scheduled payout dates are between the 10th and 20th of each month. However, we are prioritizing your payment to ensure it is processed as soon as possible."

Havent got paid yet, still waiting.

Dear Harry0405,


We wanted to update you regarding your commission payment. The payment has been successfully processed today. You should receive the funds shortly, depending on your payment method and processing times. We once again appreciate your patience throughout this process and apologize for any inconvenience caused.

Could you please confirm once you have received the funds on your end? Thanks in advance!


Sincerely,
Trino Partners Team

Hello!

Everything is solved, thanks for the help.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.