We have around €5,000 in affiliate commissions that have been pending for months.

The most frustrating part is that, while these payments were already overdue, Trino Partners were still asking us to send more traffic and even add more affiliates.

We kept asking for a payment date and were repeatedly told that finance was checking and that payment schedules were being prepared. They also confirmed that no invoice was needed from our side.

Despite this, nothing was paid and they have now stopped replying.

We also noticed that payments which were previously showing as pending in their affiliate platform were later removed/cancelled without any proper explanation.

If there was any real issue with our traffic, it should have been raised at the time. Instead, they were asking us for more traffic while the commissions were already unpaid.

We have everything documented, including screenshots of the pending payments, the affiliate platform, and the full conversation with their team.

We are simply asking to receive the commissions we legitimately generated and a clear explanation for why the pending payments were removed from the platform.

Dear Trino partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We apologize for the delay in providing an update. We are currently checking the details of this case with the responsible manager, as we want to make sure that the information we provide regarding the affiliate account and payments is accurate.

We kindly ask for a little more time to complete this review. We will return with an update as soon as we have the necessary information.

Kind regards,
Trino Partners Team

Thank you for the update.

We appreciate that you are reviewing the case with the responsible manager.

We are still waiting for confirmation of the outstanding amount and the payment status, so please keep us updated once the review is completed.

Thank you.
Regards

Dear RobotSpeciale,

The review is still ongoing, and we are currently waiting for the final confirmation from the responsible manager regarding the outstanding amount and payment status.

We do not want to provide any information before the details are fully confirmed. We will update this complaint as soon as we receive the final clarification.

Kind regards,
Trino Partners Team

Thanks for the update.

Waiting for your your confirmation.

Regards.

Dear RobotSpeciale,

The case remains under review, and we are currently completing the final checks regarding the outstanding amount and payment status.

At this stage, we do not want to provide an update based on incomplete information. Once all details have been fully verified, we will provide a clear and final update here.

Kind regards,
Trino Partners Team