We have around €5,000 in affiliate commissions that have been pending for months.
The most frustrating part is that, while these payments were already overdue, Trino Partners were still asking us to send more traffic and even add more affiliates.
We kept asking for a payment date and were repeatedly told that finance was checking and that payment schedules were being prepared. They also confirmed that no invoice was needed from our side.
Despite this, nothing was paid and they have now stopped replying.
We also noticed that payments which were previously showing as pending in their affiliate platform were later removed/cancelled without any proper explanation.
If there was any real issue with our traffic, it should have been raised at the time. Instead, they were asking us for more traffic while the commissions were already unpaid.
We have everything documented, including screenshots of the pending payments, the affiliate platform, and the full conversation with their team.
We are simply asking to receive the commissions we legitimately generated and a clear explanation for why the pending payments were removed from the platform.
AskGamblers
Dear Trino partners,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers Team,
We apologize for the delay in providing an update. We are currently checking the details of this case with the responsible manager, as we want to make sure that the information we provide regarding the affiliate account and payments is accurate.
We kindly ask for a little more time to complete this review. We will return with an update as soon as we have the necessary information.
Kind regards,
Trino Partners Team
Thank you for the update.
We appreciate that you are reviewing the case with the responsible manager.
We are still waiting for confirmation of the outstanding amount and the payment status, so please keep us updated once the review is completed.
Thank you.
Regards
Dear RobotSpeciale,
The review is still ongoing, and we are currently waiting for the final confirmation from the responsible manager regarding the outstanding amount and payment status.
We do not want to provide any information before the details are fully confirmed. We will update this complaint as soon as we receive the final clarification.
Kind regards,
Trino Partners Team
Thanks for the update.
Waiting for your your confirmation.
Regards.
Dear RobotSpeciale,
The case remains under review, and we are currently completing the final checks regarding the outstanding amount and payment status.
At this stage, we do not want to provide an update based on incomplete information. Once all details have been fully verified, we will provide a clear and final update here.
Kind regards,
Trino Partners Team
Thanks for the update.
We understand that final checks may be necessary, but this matter has already been pending for several months and we believe there has been more than enough time to review the case.
At this stage, we are simply waiting for confirmation of the final payable amount and the payment date.
As already explained, we expect the commissions to be paid according to the original agreed terms, except for any specific invalid traffic that can be clearly documented.
We look forward to your final confirmation.
Dear RobotSpeciale,
We would like to inform you that the responsible manager has been in direct contact with you regarding this matter.
The remaining questions concerning the affiliate account and payments are being addressed through direct communication to ensure that all details are properly clarified.
We believe this is the most effective way to handle the matter and reach a clear resolution.
Kind regards,
Trino Partners Team
Thank you for the update.
We would like to clarify that we moved this matter to AskGamblers precisely because direct communication had already become ineffective.
The affiliate manager initially stopped responding for a long period and, since communication resumed, we have unfortunately received repeated updates saying essentially the same thing: that the case is still being reviewed and there is no final confirmation yet.
These commissions have now been outstanding for approximately three months. At this stage, it is becoming very difficult to understand what still needs to be reviewed after such a long period, especially considering that the agreed KPI has already been confirmed as reached.
We are of course available to communicate directly with their manager, but direct communication cannot replace an actual resolution.
Therefore, we kindly ask that this complaint remains open until Trino Partners confirms the final payable amount, provides a payment date, and the outstanding commissions are actually paid.
Kind Regards
Dear RobotSpeciale,
We acknowledge your concerns regarding the time taken to address this matter.
Providing accurate information regarding affiliate commissions and payment obligations requires coordination with the relevant departments and responsible representatives. Certain aspects of this matter cannot be confirmed without their input, and we believe it is important to avoid providing incomplete or potentially inaccurate information.
We appreciate your patience and assure you that the matter has not been disregarded. We will provide further clarification once the necessary information becomes available.
Kind regards,
Trino Partners Team
We are talking about fewer than 50 players and commissions unpaid for around three months.
Trino Partners is still unable to confirm the final amount or provide a payment date.
Communication only resumed after this complaint was opened, yet the updates remain generic and nothing has been resolved.
If any players are considered invalid, identify them and explain why. Otherwise, holding the entire payment for months is simply not acceptable and raises serious concerns about how affiliate payments are being handled.
Dear Robotspeciale,
We acknowledge your concerns regarding the outstanding commission matter.
As previously stated, the case requires further internal assessment involving the relevant departments. The review must be completed before any conclusions can be reached regarding the final commission amount or payment arrangements.
We understand your request for specific information. However, providing unverified details at this stage would be premature and could lead to inaccurate conclusions.
We appreciate your patience while the matter remains under consideration.
Kind regards,
Trino Partners Team
Thank you for the reply.
What remains very difficult to understand is that, shortly before communication stopped, Trino Partners was actually asking us why we were no longer sending traffic and discussing additional volume.
Now, months later, the same traffic is apparently subject to an indefinite “internal assessment”.
If there were serious concerns about the traffic, they should have been raised at the time and the campaign should have been stopped. Instead, we were being encouraged to continue sending more.
After several months, we still have no final amount, no payment date and no clear explanation of what exactly is still being reviewed.
At this stage, repeated generic references to an “internal assessment” without any concrete outcome are becoming increasingly difficult to take seriously.
Dear robotspeciale,
We apologize for the continued delay and understand your concerns regarding the lack of a definitive update.
At this stage, we are still awaiting the necessary information from the relevant departments. We are therefore unable to provide a confirmed commission amount or payment date.
We appreciate your patience and will share further information once it becomes available.
Kind regards,
Trino Partners Team
AskGamblers
Dear Trino Partners Affiliate Program,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
