Join Affiliates - Not paying commission

We've been promoting Smokace, a brand from JoinAff, on our site since February 2024, and they have not paid the agreed commission.

On 29th April, they wrote:

"We studied the statistics of FTDs and redeps, and over the entire period of cooperation we received only 9 players and a low percentage of redeps. Therefore, unfortunately, the team did not confirm the extension of the 50FS bonus to me. We can offer you a 10FS bonus under our standard conditions."

At that time, they had already analyzed the statistics, and we adjusted the terms from 50 free spins to 10.

Now, months later, despite more registrations and depositing players, they are saying that they won't pay any commission at all.

This is what they wrote on 12th April:

"Sorry for the late reply, we finally received the figures. But I don't have good news. Our team has studied your statistics. There are only FTDs, but zero redeps. Your players do not respond to our mailings, these are one-day accounts. Unfortunately, we cannot pay commissions for such traffic."

We have never agreed to such terms. We have a hybrid deal (CPA + RS) and did not agree to any test period, either timewise or FTD-wise.

This is unacceptable. We expect JoinAff and Smokace to honor their commitments and pay the due commission.

Dear @Kasinobonus,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Amount Due: 5400.58 EUR

Hello! I'm Yevheniia - affiliates team lead at JoinAff.
We are sorry that you are faced with inconvenience in our partnership.
We are doing our best to provide all the information as soon as possible, but sometimes it takes more time than we expected.
Now your commission is paid.

Dear @Kasinobonus,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Payment received. Thank you!

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.