Boss Partners - Confirmed Affiliate Commissions Left Unpaid After Invoice Approval

I am submitting this complaint against Boss Partners/Altair affiliate regarding unpaid affiliate commissions of approximately €10,000.

The commissions were generated, the amount was confirmed, and the invoice was apparently approved. After that, instead of receiving the payment, we were left without any proper resolution.

Despite several follow-ups and repeated requests for a payment update, the issue has still not been settled. At a certain point, their representatives simply stopped replying to our chats without providing any explanation, payment date, or final position.

The handling of this case has been extremely disappointing: vague replies, being moved from one contact to another, and then complete silence after confirmation of the outstanding amount.

We have full evidence of the communication, invoice approval, payment requests, and follow-ups, and we can provide it if required.

At this stage, we consider this a very poor and unfair way to treat an affiliate partner. Based on our experience, we would strongly advise other affiliates to be extremely cautious before working with companies that confirm commissions and invoices but then fail to pay and stop responding without explanation.

Kind regards

Dear Boss Partners Affiliate Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for your message.

Unfortunately, we were unable to identify this partner in our system. To proceed with the identification process, could you kindly provide the affiliate ID or any unique identifier associated?

Thank you for your cooperation. We look forward to your reply.

Kind regards,
Boss Partners

Hello and thanks for the reply.

Please find as following account id:

-Altair Affiliates
Username: KarlGula
Account ID: 342002

-Boss Partner
Username: KarlGulaMod
Account ID: 331030

Please let me know if you need anything else.

Kind Regards
Rite Mood Ltd

Hello,

And thank you for providing us with your credentials in order to identify you in our system.  We want to confirm that both invoices in total of €9614.3 were paid on 04.06.2026, and the amount was confirmed with the partner.

Kind Regards,
Boss Partners

Dear @RobotSpeciale,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Based on submitter's email AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.