Wazamba Sportsbook Complaints

I am submitting this complaint due to an excessive delay in processing my withdrawal. I requested my withdrawal on January 3 and only one payment has been completed so far. The second withdrawal of €500 remains pending after more than 20 days. This waiting period is unreasonable and far exceeds standard processing times. I am requesting that the casino reviews my case and release my remaining funds without further delay.

I wish to report a dispute with the gambling platform Wazamba.

On 21 September 2025, when trying to log into my account, my usual password (both via Face ID and manual entry) was no longer recognized, even though it was correct. My account was then temporarily blocked.

I contacted live chat support, who provided me with a new password. However, this new password did not work either, and shortly afterwards my account was permanently blocked.

I then emailed support, and I received a reply stating that my account had been blocked following an administrative decision, and that I would receive an explanatory email “shortly.”

However, since 21 September 2025, I have not received any explanation or additional information. My remaining balance of €35 remains blocked, and I cannot access my account.