500 withdrawal cancelled after more than three weeks
Dear AskGamblers Team,
I would like to file a complaint against BassBet regarding a delayed and subsequently cancelled withdrawal.
On 20 July 2026, I requested a €500 withdrawal via bank transfer. The withdrawal remained pending for more than three weeks.
Today, 13 August 2026, I received an email from BassBet informing me that the withdrawal had been cancelled. I did not cancel the withdrawal myself.
BassBet stated that the withdrawal may have failed due to a technical issue with the payment provider. The €500 has now been returned to my betting account balance, but I still have not received the withdrawal.
I would therefore kindly ask the AskGamblers Complaint Team to investigate this matter and assist me in receiving my €500 withdrawal.
I can provide screenshots of the withdrawal request and BassBet’s email confirming the cancellation as evidence.
Thank you for your assistance.
Unresolved
€500
