Complaint #5 Bassbet Sportsbook

500 withdrawal cancelled after more than three weeks

By Julian B.

3 weeks ago

Dear AskGamblers Team,

I would like to file a complaint against BassBet regarding a delayed and subsequently cancelled withdrawal.

On 20 July 2026, I requested a €500 withdrawal via bank transfer. The withdrawal remained pending for more than three weeks.

Today, 13 August 2026, I received an email from BassBet informing me that the withdrawal had been cancelled. I did not cancel the withdrawal myself.

BassBet stated that the withdrawal may have failed due to a technical issue with the payment provider. The €500 has now been returned to my betting account balance, but I still have not received the withdrawal.

I would therefore kindly ask the AskGamblers Complaint Team to investigate this matter and assist me in receiving my €500 withdrawal.

I can provide screenshots of the withdrawal request and BassBet’s email confirming the cancellation as evidence.

Thank you for your assistance.

Disputed sportsbook Bassbet Sportsbook

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 weeks ago

Dear Bassbet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bassbet Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount $584

Avg. Complaint Duration N/A

Avg. Response Time N/A