Zet Casino Complaints

On 25/08/2026 at 17:29:50 I requested a withdrawal of 490.00EURO via Bank Transfer.

Transaction ID: 8e6a70ef-6266-47e4-a7c9-7d1fd3d311c

The status has been stuck on "Tarkistuksessa" / "Tarkistuksessa" for 8 days.

I contacted Customer Support (Erik). He confirmed that verification is NOT needed and that the funds have not yet left their system due to technical difficulties with payments. The payment department is busy. He said it will be paid as soon as possible but gave no binding timeline.

This is not acceptable - 8 days for a bank transfer with no update and no ARN/UTR provided.

I request AskGamblers to assist in getting my 490EURO paid.

< email removed and sent to the casino >

Once again, I am experiencing problems with receiving my withdrawals from this casino.

I have made the following withdrawals:

• 22 August 2026 – €500
• 23 August 2026 – €250

The total amount is therefore €750.

The withdrawals have still not been processed or paid out. They remain in the status “under review”.

I contacted the VIP Department about the matter, and during my first contact I was informed that withdrawals are processed within three business days. However, considerably more than three business days have now passed, and my withdrawals are still pending.

I have used the same payment method for both deposits and withdrawals, namely bank transfer.

My account is in good standing, and I have not been asked to provide any additional documents or information.

I find it completely unreasonable that the processing of my withdrawals is once again taking this long, especially considering that I was specifically informed that withdrawals would be processed within three business days.

I would like a clear explanation of the situation:

Why has the processing of my withdrawals been delayed once again?

Why are the withdrawals still marked as “under review”?

When exactly will the €500 and €250 withdrawals be processed and paid to me?

I expect this matter to be handled without further delay and would like to receive a concrete explanation for the delay, as well as clear information about when I can expect the funds to be available to me.

Unfortunately, this is not the first time that my withdrawals from this casino have been significantly delayed. Therefore, I expect a proper explanation as to why the same issue keeps occurring.

$200 CAD withdrawal requested July 31; still pending August 13; repeated live chats; three emails; Zet explicitly confirmed there were no account issues; they subsequently said Finance had been contacted again and the withdrawal would receive “priority”; still no payment.

I have gone back and forth regarding this simple small withdrawal and have hit a dead end.

Here we are again, another complaint for the same casino and for the same exact reason again....

It's been a month now that they are delaying payment.

The casino owes 4250 remaining balance. So far, they have managed to pay me 750 in 4 weeks despite my account being fully verified and having successfully withdrawn from this site in the past.

I have repeatedly contacted chat and been told it's coming, but nothing yet

Dear AskGamblers,

I would like to file a formal complaint against Zet Casino regarding their failure to process my self-exclusion request.

On April 26, I submitted my self-exclusion request by email to the exact address provided in Zet Casino’s terms and conditions. According to their policy, this was the required step to complete the self-exclusion process. I followed their instructions correctly, and I have a screenshot as proof of my request.

Despite this, my request was completely ignored. I received no confirmation, no response, and no indication that my account had been closed.

On June 13, I decided to check whether my account was still active, and I discovered that I was still able to log in and gamble. This means Zet Casino failed to enforce my self-exclusion, even though I had properly requested it.

As a result of this negligence, I suffered financial losses and deposited a total of €797 after June 13. I believe this situation could have been prevented if Zet Casino had fulfilled its responsibility.

I am requesting your assistance in reviewing this case and helping me recover my losses, as well as ensuring that Zet Casino permanently closes my account.

I have attached evidence of my self-exclusion request and the email address used, which matches the instructions in their own terms and conditions.

Thank you for your time and assistance.

Hi,

Over a year ago, I requested to have my account self-excluded permanently and also permanently closed due to having a gambling addiction. Although it took a lot of back and forth by email, the account was closed and inaccessible.

A few days ago, I received an email about a $75 bonus that was added to my account. Me having a gambling addiction, it obviously peeked my interest. I went to Zetcasino.com and magically my account had been reopened and this, without MY written consent.

Since then, I have spent and lost $1200. I emailed them two days ago to have my account closed and explicitly explained, AGAIN, that I have a gambling addiction: that my account CANNOT be reopened u.

ANY circumstance. I received no reply and the Live Chat agent simply told me to email them again.

This is completely unacceptable. I believe this is a case of complete negligence and failure to uphold basic responsible gambling policy and I am requesting a full refund and my account to be permanently self-excluded and closed as I requested a year ago. Not short term, PERMANENTLY. This is for my safety and personal mental wellbeing!!! Please take this seriously!!

Please note I have added proof if this in this new complaint.***

< first name removed >

I've been waiting over 2 weeks now on my withdrawal of 701$ and still haven’t been paid out. Everytime I talk to the chat or email, which is everyday for updates, I get the same answer, like I’m talking to robots or a.i.. It ain’t fair to the player that puts their hard-earned money in and doesn’t get their withdrawal. I'm really upset about it, considering < personal information removed > and was happy with the extra money.

Hello there, zetcasino has been delaying payment on me for over a month now, for an amount of 6579.35$ ...I have repeatedly contacted them via chat and email and nothing has been resolved. my account is fully verified and have received payments in the past. My pending's have now been pending since January 30th, i feel I've been patient enough with this casino.

Dear AskGamblers Team,

I’m reaching out to file a complaint against Zet Casino due to a serious issue involving my self-exclusion request, which was not handled according to their stated policies.

On April 26, 2025, I submitted a self-exclusion request via email, as instructed on the casino’s website, due to a gambling addiction. I did not receive a response.

According to the casino’s responsible gambling policy, self-exclusion requests should be processed within 24 hours. However, as of May 1, 2025—five days later—my account was still active, and I was able to continue gambling. This resulted in further financial losses that could have been prevented had my request been handled promptly.

On May 1, I contacted the casino again. They replied by assigning a case number to my request. On May 4, 2025, I received an email confirming that my account had finally been closed. In that same message, they also wrote: “Please be assured that your request is being treated as a priority, and we will get back to you with an update as soon as possible.”

However, since then, I have received no further communication from the casino.

In my email from May 1, I clearly asked for a response and resolution within 7 calendar days. I also provided screenshots of their Terms and Conditions and evidence of transactions made between April 27 and May 1, during the time when my account should have already been closed.

This delay in processing my self-exclusion request is a violation of their own responsible gambling policy and demonstrates a failure to protect vulnerable players.

I am therefore requesting a refund of the losses incurred during this period in the total amount of €1,186.

I kindly ask for AskGamblers’ support in resolving this matter and ensuring the casino is held accountable.

Thank you for your assistance.

I requested to withdraw my 32$ from my balance to my crypto account using USDT. It took me 10 seconds to deposit but I've been waiting for more than 10 days to get back my money. I know it sounds funny for most people to complain about 30$ but it's like 1/4 of my monthly salary. Everytime I contact support, they keep postponing me until further notice reasons are technical malfunction/ Deparment Finance receiving alot of requests/ holidays and weekends. I want my money back I've been patient enough I tried sending emails to support they never replied to me. I contacted live support he told me ur withdrawal is not visible until I send him a proof lmaoo xd I copy pasted the chat between me and the support guy below:

On March 11, I played a session of live casino Blackjack Manchester via the ZetCasino platform. During the game, the dealer made an error — he accidentally took two cards and mistakenly locked in the wrong card, which resulted in me being marked as the loser. The game was immediately paused, the cards were rechecked, and the dealer admitted his mistake, apologized, and clearly confirmed that I was the actual winner.

However, my winnings were never credited to my account.

I promptly contacted ZetCasino live support, provided all the necessary information, and was told that the matter would be looked into shortly.

A week later, with no resolution, I followed up again. This time I was told that they were waiting for a response from the Blackjack Manchester provider. I understood and waited patiently.

Meanwhile, out of curiosity, I reached out directly to Blackjack Manchester support. To my surprise, they confirmed that they had already notified ZetCasino of the error right after the incident, confirming that the payout should be made. They even sent the notification again, just in case.

I then contacted ZetCasino again and informed them that Blackjack Manchester had already provided everything needed. Since then, for three weeks in a row, I have only been told that the case is being handled "at the highest level" and that I am a "priority."

As of now, nearly a month has passed, and there has still been no resolution or payout, despite the dealer’s acknowledged mistake and the provider’s confirmation

I have been playing on Zet Casino now for over 6 months.

I have deposited there many many times and spent thousands and thousands there and all deposits I have made there were approved instantly. I finally won a little and decided to withdraw and my first withdrawal of $1200 was fine I had it within a couple of days. I wanted to withdraw all my winnings but they apparently have $1200 limits for withdrawal for my level. So I tried withdrawing $1200 for the second time after my first withdrawal was processed and received and have been waiting now a week for my money but it still sits there pending at Zet Casino.

I would also like to mention I had winnings of almost 10k but their limiting withdrawals made me play more and of course, lose most of my winnings which I think is ridiculous.

But anyway I am still waiting now one week for my withdrawal and they keep telling me “Your withdrawal is safe and be patient” I have all my chat transcripts kept and screenshots of my withdrawal etc. I just want what’s rightfully mine. Thank you.

Zet Casino did not proceed with withdrawal for much longer than 3 days as they claim it is the time needed to proceed.

First, withdraw 28.10.2024 second next day I tried asked 3x times support, but it seems to reply like copy and paste.

Support says they have too many outgoing payments, but I should not be worried about the money....dears if you get this several times, you start worrying... can you please help to push it

See transcript

I have been trying to withdraw my 500$ win since October 28, 2024.

They keep giving me the run around saying it has been expedited and will be paid soon and it still hasn't.

Their policy states 0-3 days for withdrawals and this has been way over that time frame.

Please help i would really like my winnings that are owed to me

Hello,

My deposit never appear in my Zetcasino account even it was sent off my bank.

I sent screenshot of payment 15th day of July. Agents in live chat keep telling that corresponding department is about to solve problem very soon but nothing really happened. I am afraid they will not return moneys in my bank at all.

I have been playing on Zet Casino for a bit over a week and deposited a few thousand dollars. I was able to have a great win on crazy time.

I'd like for my account to be re-opened or my funds to be provided to me as a cash out due to my win.

I am a frequent player and my account was closed without reason, after a large win.

I have added many screenshots and all of my information below.

I had funds and was playing the game crazy time by evolution. I placed a 5 dollar bet and I won 12500$ on May 22nd, at 10:04PM MST.

image1.png

Here is a screenshot of the win:

image2.png

Here is the overall balance in my account after the win:

image3.png

I then attempted to withdraw the funds, of which was automatically cancelled at 5:35AM on May 23rd. I did not request the cancellation.

I then attempted to log into my account at 8:11 AM MST on May 23rd, noticing the following.

image4.png

Support then notified me of this information on May 23rd, at 8:19 AM MST.

image5.png

I would like access to my funds, and my account, or have my funds transferred to my bank. I have done nothing wrong, and have followed all rules as required.

Please let me know if you require any additional information or details.

I'd like to make clear that I had no issues withdrawing thousands of dollars previously to this win, and even was a VIP at the casino with a direct line to a VIP handler.