What's new


What's new

Zet Casino - My deposit never appear in my Zetcasino account

RESOLVED

Complaint Info

Disputed casino

Zet Casino

Amount

€ 250

Posted on July 23, 2024

Hello,

My deposit never appear in my Zetcasino account even it was sent off my bank.

I sent screenshot of payment 15th day of July. Agents in live chat keep telling that corresponding department is about to solve problem very soon but nothing really happened. I am afraid they will not return moneys in my bank at all.

AskGamblers
Posted on July 23, 2024

Dear @hartsa14,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on July 23, 2024

Amount: 250 euros

Posted on July 24, 2024

Dear Customer,

Thank you for reaching us out.

Please be informed that your deposit in amount of 250 EUR was added to your account on 24.07.2024.

Best regards,
Zetcasino.com team

AskGamblers
Posted on July 24, 2024

Dear @hartsa14,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on July 26, 2024

Hi

That is true, they pay moneys in my account finally. I think only because on this complaint.

Thank you askgamblers for help!

AskGamblers
Posted on July 26, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.